About the Role
To become a member of our Receptionist and Administrative Team. We are looking for an enthusiastic and motivated person who is able to work both independently and as part of our General Practice Team. The person is required to have a caring and empathic nature as part of the role is to act as a Care Navigator assisting patients when booking appointments and with their queries.
Main duties of the job
Duties of the role Include but are not limited to :
Greeting patients, answering questions, looking into queries,Care Navigation, using the clinical system (EMIS) and other software programmes to make appointments, booking interpreters and dealing with test results, referrals, medication requests and letters from secondary care and community services.
Responding to tasks from clinical and non-clinical staff,liaising with external community services and emergency services and general administration. Attending meetings and undertaking training in various areas. These include care navigation, note summarising, monitoring of patient recall systems.
Healey Surgery is GP practice situated in Rochdale.
The Practice Team includes GP Partners, GP Trainees, Pharmacists, Data Quality Manager, Receptionists, Practice Nurses, HCA and Social Prescribers
Receive and assist patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
To have a thorough knowledge of all Practice procedures.To work in accordance of written protocols,Scanning of letters and relevant correspondence into medical records using Docman.
Email and photocopy as requested by clinicians or other members of Practice or wider Team.
Patient notes and correspondence: Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to.Ensure correspondence, reports, results etc are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.Ensure records are kept in good repair with all necessary information on the outside cover clearly visible.
Induction and training of all new staff to agreed standards.
Maintenance of Immunisation register
Maintenance of Cervical Cytology system
Maintenance of Child Screening system.
Maintain Practice morbidity register.
Ensure that all new patients are registered onto the computer system promptly and accurately.
Monitoring patient call and recall systems.
Extraction of necessary data from clinical correspondence and input into Electronic Patient Record.
To ensure the efficient running of the Practice computer system, carrying out searches, audits and recalls as required by the doctors, nurses and manager.
Report faults to software supplier and track progress.
Daily administration of system backups and electronic links to the Pathology Laboratory and local Health bodies.
Set up and run clinical searches.
Note summarising and sorting patient records and letters in preparation for summarising.
Reviewing medical records and producing an accurate summary of the patient's medical history.
GCSE grade A to C in English and Maths
Good interpersonal and communication skills
Ability to provide quality care
Experience of working as receptionist/administrator in General Practice.
Experience in use of EMIS Web
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.