Below are the apprenticeship qualifications that we have. Please read more information on each qualification.
BSc Hons Registered Nurse Degree Apprenticeship
Our BSc (Hons) Nursing (Adult) Degree Apprenticeship allows you to invest in your workforce by combining university education, work-based learning and ongoing professional development. While working as a valuable member of your team, your apprentices can develop the knowledge, skills and behaviours needed to promote health and wellbeing for people and communities and give care, advice and support to sick, injured or disabled people. Expression of Interest Form Key information Award: BSc (Hons) Mode of Study: Full-time Duration: 3 years Location: University of Bolton Start date: To be confirmed Course Details Our BSc (Hons) Nursing (Adult) Degree Apprenticeship is designed to support the development of confident, professional nurses, able to deliver and lead adult care within an ever-changing health and social care environment. You can offer structured on-the-job training and a nationally recognised qualification in nursing, helping you attract the best new talent and retain valued staff through career progression. Your apprentices will be able to put their new skills and understanding into practice immediately, benefitting your organisation and the communities you serve without delay. This programme has been fully mapped to the Registered Nurse Degree (NMC 2018) Apprenticeship standard (ST0781) and study at the University will complement learning in your workplace. We’ll work with you to devise individual learning agreements for each of your apprentices, ensuring they fulfil the criteria of the apprenticeship, as well as develop additional skills and knowledge valuable for your organisation. Our passionate and knowledgeable staff will support your apprentices as they learn to care for adults with acute and long-term illnesses, in hospital and at home, and gain expertise in health promotion and disease prevention. On successful completion of this qualification, your apprentices will possess the knowledge and skills needed to perform as independent, highly competent, compassionate nurses who can be trusted to maintain professional standards and assure the protection of the public. If your employee is a qualified nursing associate or assistant practitioner, then they may be able to join this course at Level 2 (HE5) and top-up their existing foundation degree to achieve the BSc (Hons) Nursing (Adult) and complete the degree apprenticeship in two years or less. This well-recognised route for healthcare practitioners recognises and values their prior learning and experience and allows them to take on full nursing responsibilities more quickly. If you’re looking for undergraduate-level training in this subject area but don’t work for an employer who is offering apprenticeships, please see our related courses section for details of study opportunities that don’t require current employment. Highlights The course is approved by the Nursing and Midwifery Council (NMC), and upon successful completion, your apprentices will be eligible to apply to register as a qualified nurse. When apprentices successfully complete the endpoint assessment for this course, they will receive a Degree Apprenticeship Certificate from the relevant awarding body, and be awarded an academic degree – the BSc (Hons) Nursing (Adult) from the University of Bolton. Face-to-face sessions and one-to-one support are offered by our professional expert academic tutors who come from a wide range of clinical and academic backgrounds. Your apprentices will have access to facilities in the flagship £31 million Bolton One building, including our state-of-the-art Clinical Simulation Suites where they will be able to practice skills and develop knowledge using clinical equipment and simulators. We’ll guide your apprentices as they gain key skills, values and behaviours including professional curiosity, interpersonal and communication skills, initiative, leadership, research and critical reflection, partnership working, self-care and resilience, record keeping, and workload management. Key Features Course materials are available online, allowing your apprentices to prepare work in advance and make the most of the highly interactive in-class tuition. Our approach to teaching and learning is ‘student-centred’ so we’ll work with your apprentices on an individual basis, providing tailored help and support throughout their studies. Qualified healthcare practitioners contribute towards each of the modules, and are invited as guest speakers so that apprentices have the opportunity to learn from their first-hand examples of current practice. We also work to help your apprentices appreciate the views of health and social care service users and carers by involving them throughout the course. Quarterly and annual reviews, where each apprentice, their workplace mentor and a member of our team meet to assess your apprentice’s progress, promote continuing conversation between your workplace and the University. This helps to ensure the success of your apprentices and maximise the value of their studies to your organisation. Professional recognition The course is approved by the Nursing and Midwifery Council (NMC). On successful completion of the programme, graduate apprentices will be eligible to apply for professional registration with the NMC. Successful apprentices will be awarded a BSc (Hons) Nursing (Adult) from the University of Bolton and a Degree Apprenticeship Certificate from the relevant awarding body. Entry Requirements Any subjects are acceptable at Level 3, but health and social care related subjects are preferred. Applicants should also have at least five GCSEs at grade C or above or grade 4 to 9 (or equivalent) including English Language, Mathematics and, preferably, a science subject. Please contact us for a list of acceptable GCSE equivalents. Qualifications gained outside England and Wales will be assessed on an individual basis according to guidance by the Nursing and Midwifery Council (NMC). The Recognition of Prior Learning (RPL) or Recognition of Prior Experiential Learning (RPEL) route may be used for entry. If your apprentice has already successfully completed an FdSc Nursing Associate programme approved by the Nursing and Midwifery Council or a FdA Health and Social Care (Assistant Practitioner) qualification, then they may be eligible to apply for exemptions towards the BSc (Hons) Nursing (Adult). If they apply to join the degree at Level 2 (HE5), they may make a claim for recognition of prior learning (RPL) up to a maximum of 50% of the programme. Please note that they will be required to produce a portfolio of evidence towards this RPL claim. Please contact us for further details. Each candidate will be considered and selected on an individual basis by both the employer and academic staff. After successful short-listing, applicants will be invited to take part in our values-based recruitment process. The interview process will involve face-to-face interviews with academic staff, practice staff and service users. Applicants will also assessed on their values, behaviours, communication and problem solving skills, and undertake a numeracy and literacy assessment. We’re seeking apprentices who can demonstrate commitment to a nursing career, who have excellent communication skills and who are caring, compassionate and courageous. Applicants who are successful at the interview stage, will be asked to undergo occupational health screening and a Disclosure and Barring Service (DBS) check by their employing organisation. Applicants must demonstrate that they are of good health and good character and satisfactorily pass occupational health screening. Apprentices will need to demonstrate that they are of good health and good character prior to enrolment and on an on-going basis throughout their studies and career. This course involves regulated activity so applicants must gain an Enhanced Disclosure certificate from the Disclosure and Barring Service (DBS) before starting their studies. Charges are payable to cover the cost of the DBS Enhanced Disclosure application and annual registration with the online Update Service. Admission to this programme is only available to candidates who meet the following criteria. 1) They are employed full-time in a role relevant to the apprenticeship. 2) They have the right to live and work in the UK. 3) Their employer is participating in the Degree Apprenticeship scheme. 4) Their employer is willing to sponsor them to attend the University full-time (times and dates to be determined). Please note that an apprentice cannot be self-employed. An applicant must have GCSEs in English and Mathematics at grade C or above or grade 4 to 9, or hold an equivalent such as Functional Skills Level 2 in Literacy and Numeracy, and they will be asked to complete initial assessments for English and mathematics. The results of these assessments will determine whether they are accepted on to the apprenticeship with their current qualifications, or a recommendation of delayed entry is made so they can undertake studies enabling them to achieve the required level of English and mathematics prior to commencing the apprenticeship. If English isn’t the applicant's first language, they will also need IELTS 7.0 with no less than 6.5 in any band (or equivalent). We also accept a range of other English language qualifications. To be eligible for tuition fee funding through the Apprenticeship Levy, candidates should not normally have already completed a qualification at the same level as the proposed apprenticeship, unless that qualification was gained in a completely unrelated discipline.
Business Administrator Level 3
Occupational Profile Business administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors. This includes small and large businesses alike; from the public sector, private sector and charitable sector. The role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services. Business administrators develop key skills and behaviours to support their own progression towards management responsibilities. The responsibilities of the role are to support and engage with different parts of the organisation and interact with internal or external customers. With a focus on adding value, the role of business administrator contributes to the efficiency of an organisation, through support of functional areas, working across teams and resolving issues as requested. The flexibility and responsiveness required allows the apprentice to develop a wide range of skills. The business administrator is expected to deliver their responsibilities efficiently and with integrity – showing a positive attitude. The role involves demonstrating strong communication skills (both written and verbal) and adopting a proactive approach to developing skills. The business administrator is also expected to show initiative, managing priorities and own time, problem-solving skills, decision-making and the potential for people management responsibilities through mentoring or coaching others. Responsibilities and Duties To The Role Skills IT Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required. Record and Document Production Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks. Decision Making Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate. Interpersonal Skills Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge. Communications Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department. Quality Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues. Planning and Organisation Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation. Project Management Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation. Knowledge The Organisation Understands organisational purpose, activities, aims, values, vision for the future, resources and the way that the political/economic environment affects the organisation. Vaule Of Their Skills Knows organisational structure and demonstrates understanding of how their work benefits the organisation. Knows how they fit within their team and recognises how their skills can help them to progress their career. Stakeholders Has a practical knowledge of managing stakeholders and their differing relationships to an organisation. This includes internal and external customers, clients and/or suppliers. Liaises with internal/external customers, suppliers or stakeholders from inside or outside the UK. Engages and fosters relationships with suppliers and partner organisations. Revelvant Regulation Understands laws and regulations that apply to their role including data protection, health & safety, compliance etc. Supports the company in applying the regulations. Polices Understands the organisation's internal policies and key business policies relating to sector. Business Fundamentals Understands the applicability of business principles such as managing change, business finances and project management. Processes Understands the organisation's processes, e.g. making payments or processing customer data. Is able to review processes autonomously and make suggestions for improvements. Applying a solutions-based approach to improve business processes and helping define procedures. Understands how to administer billing, process invoices and purchase orders. External Environment Factors Understands relevant external factors e.g. market forces, policy & regulatory changes, supply chain etc. and the wider business impact). Where necessary understands the international/global market in which the employing organisation is placed. Behaviours Professionalism Behaves in a professional way. This includes: personal presentation, respect, respecting and encouraging diversity to cater for wider audiences, punctuality and attitude to colleagues, customers and key stakeholders. Adheres to the organisation's code of conduct for professional use of social media. Acts as a role model, contributing to team cohesion and productivity – representing the positive aspects of team culture and respectfully challenging inappropriate prevailing cultures. Personal Qualities Shows exemplary qualities that are valued including integrity, reliability, self-motivation, being pro-active and a positive attitude. Motivates others where responsibility is shared. Managing Performance Takes responsibility for their own work, accepts feedback in a positive way, uses initiative and shows resilience. Also takes responsibility for their own development, knows when to ask questions to complete a task and informs their line manager when a task is complete. Performs thorough self-assessments of their work and complies with the organisation's procedures. Adaptability Is able to accept and deal with changing priorities related to both their own work and to the organisation. Responsibility Demonstrates taking responsibility for team performance and quality of projects delivered. Takes a clear interest in seeing that projects are successfully completed and customer requests handled appropriately. Takes initiative to develop own and others' skills and behaviours. Additional Information Duration The apprenticeship will typically take between 12 and 18 months to complete. Level This apprenticeship standard is at Level 3. Qualifications Where a business administrator has not already achieved Level 2 English and Maths, they must do so before taking the end-point assessment. Career Progression The administration role may be a gateway to further career opportunities, such as management or senior support roles.
Customer Service Practitioner Level 2
Occupational Profile The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type. Your actions will influence the customer experience and their satisfaction with your organisation. You will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers. You provide service in line with the organisation’s customer service standards and strategy and within appropriate regulatory requirements. Your customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media. Responsibilites and Duties To The Role Knowledge Knowing Your Customers Understand who customers are. Understand the difference between internal and external customers. Understand the different needs and priorities of your customers and the best way to manage their expectations, recognising and knowing how to adapt style to be highly effective. Understanding The Organisation Know the purpose of the business and what ‘brand promise' means Know your organisation’s core values and how they link to the service culture. Know the internal policies and procedures, including any complaints processes and digital media policies that are relevant to you and your organisation. Meeting Regulations and Legislation Know the appropriate legislation and regulatory requirements that affect your business. Know your responsibility in relation to this and how to apply it when delivering service. Systems and Resources Understand types of measurement and evaluation tools available to monitor customer service levels. Know how to use systems, equipment and technology to meet the needs of your customers. Your Role and Responsibility Understand your role and responsibility within your organisation and the impact of your actions on others. Know the targets and goals you need to deliver against. Customer Experience Understand how establishing the facts enable you to create a customer focused experience and appropriate response. Understand how to build trust with a customer and why this is important. Product and Service Knowledge Understand the products or services that are available from your organisation and keep up-to-date. Skills Interpersonal Skills Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery. Communication Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions. Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand. Influencing Skills Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the cusomer and your organisation. Dealing With Customer Conflict and Challenge Demonstrate patience and calmness. Show you understand the customer’s point of view. Use appropriate sign-posting or resolution to meet your customers needs and manage expectations. Maintain informative communication during service recovery. Behaviours Developing Self Take ownership for keeping your service knowledge and skills up-to-date. Consider personal goals and propose development that would help achieve them. Being Open To Feedback Act on and seek feedback from others to develop or maintain personal service skills and knowledge. Team Working Frequently and consistently communicate and work with others in the interest of helping customers efficiently. Share personal learning and case studies with others, presenting recommendations, and improvement to support good practice. Equality – Treating All Customers as Individuals Treat customers as individuals to provide a personalised customer service experience. Uphold the organisations core values and service culture through your actions. Presentation – Dress Code, Professional Language Demonstrate personal pride in the job through appropriate dress and positive and confident language. “Right First Time” Use communication behaviours that establish clearly what each customer requires and manage their expectations. Take ownership from the first contact and then take responsibility for fulfilling your promise. Additional Information Duration The apprenticeship will take a minimum of 12 months to complete Entry Requirments Apprentices will be required to have or achieve level 1 English and Maths and to have taken level 2 English and Maths tests prior to completion of their Apprenticeship. Link to Professional Registration Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level. Level The apprenticeship is level 2
Customer Service Specialist Level 3
Occupational Profile The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types. You are an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries. You are often an escalation point for complicated or ongoing customer problems. As an expert in your organisation’s products and/or services, you share knowledge with your wider team and colleagues. You gather and analyse data and customer information that influences change and improvements in service. Utilising both organisational and generic IT systems to carry out your role with an awareness of other digital technologies. This could be in many types of environment including contact centres, retail, webchat, service industry or any customer service point. Responsibilities and Duties To The Role Knowledge Business Knowledge and Understanding Understand what continuous improvement means in a service environment and how your recommendations for change impact your organisation Understand the impact your service provision has on the wider organisation and the value it adds Understand your organisation’s current business strategy in relation to customers and make recommendations for its future Understand the principles and benefits of being able to think about the future when taking action or making service related decisions Understand a range of leadership styles and apply them successfully in a customer service environment Customer Journey Knowledge Understand and critically evaluate the possible journeys of your customers, including challenges and the end-to-end experience Understand the reasons why customer issues and complex situations sometimes need referral or escalation for specialist attention Understand the underpinning business processes that support you in bringing about the best outcome for customers and your organisation Understand commercial factors and authority limits for delivering the required customer experience Knowing Your Customers and Their Needs / Customer Insight Know your internal and external customers and how their behaviour may require different approaches from you Understand how to analyse, use and present a range of information to provide customer insight Understand what drives loyalty, retention and satisfaction and how they impact on your organisation Understand different customer types and the role of emotions in bringing about a successful outcome Understand how customer expectations can differ between cultures, ages and social profiles Customer Service Culture and Environment Awareness Keep current, knowledge and understanding of regulatory considerations, drivers and impacts in relation to how you deliver for customers Understand your business environment and culture and the position of customer service within it Understand your organisation structure and what role each department needs to play in delivering Customer Service and what the consequences are should things go wrong Understand how to find and use industry best practice to enhance own knowledge Skills Business Focused Service Delivery Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice Resolve complex issues by being able to choose from and successfully apply a wide range of approaches Find solutions that meet your organisations needs as well as the customer requirements Providing A Positive Customer Experience Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction Demonstrate a cost conscious mind-set when meeting customer and the business needs Identifying where highs and lows of the customer journey produce a range of emotions in the customer Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format Working With Your Customers / Customer Insights Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service Customer Service Performance Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome When managing referrals or escalations take into account historical interactions and challenges to determine next steps Service Improvement Analyse the end to end service experience, seeking input from others where required, supporting development of solutions Make recommendations based on your findings to enable improvement Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice Behaviours / Attitude Develop Self Proactively keep your service, industry and best practice knowledge and skills up-to-date Consider personal goals related to service and take action towards achieving them Ownership / Responsibility Personally commit to and take ownership for actions to resolve customer issues to the satisfaction of the customer and your organisation Exercises proactivity and creativity when identifying solutions to customer and organisational issues Make realistic promises and deliver on them Team Working Work effectively and collaboratively with colleagues at all levels to achieve results. Recognise colleagues as internal customers Share knowledge and experience with others to support colleague development Equality Adopt a positive and enthusiastic attitude being open minded and able to tailor your service to each customer Be adaptable and flexible to your customer needs whilst continuing to work within the agreed customer service environment Presentation Demonstrate brand advocacy, values and belief when dealing with customer requests to build trust, credibility and satisfaction Ensure your personal presentation, in all forms of communication, reflects positively on your organisation’s brand Additional Information Duration The apprenticeship will take a minimum of 15 months to complete depending on experience. Entry Requirements Organisations will set their own entry criteria and are more likely to select individuals with more advanced inter- personal skills, experience of working with customers in some capacity. You must achieve level 2 English and maths prior to taking the end point assessment. Link To Professional Registration Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level. Should you choose to progress on a customer service career path, you may be eligible for further professional membership including management. Level Level 3
Healthcare Support Worker Level 2
Occupational Profile Healthcare support workers (HCSWs) work as part of a team providing high quality and compassionate care to individuals. You will carry out well-defined routine clinical duties like monitoring an individual’s conditions (by checking things like blood pressure, temperature or weight), checking on their overall progress, comfort and wellbeing. Depending on where you work, you may also help them to eat, drink, wash, dress or go to the toilet. You will prepare individuals for healthcare activities carried out by other members of the healthcare team, looking after them before, during and/or after those activities in line with their care plan. You will also carry out non-clinical duties and, depending on where you work, this could include things like keeping records, making beds, tidying up your work area, returning or cleaning the equipment used during a clinical activity. You will be able to address straightforward problems in your day to day work, reporting concerns and changes to the appropriate person in a timely manner. HCSWs work in a range of healthcare settings and your team may include workers from both health and social care. You will report to a registered healthcare practitioner who will directly or indirectly supervise your work. Responsibilities and Duties Of The Role You will be able to work effectively as part of a team. You will always act within the limits of your competence, knowing who to ask for help and support if you are not sure. You will work within agreed ways of working, following the relevant standards, policies and protocols used in your workplace including the Code of Conduct for Healthcare Support Workers and Adult Social Care Workers in England. During the first part of this apprenticeship you will be supported to achieve the Care Certificate which forms part of your induction and covers the fundamental skills needed to provide quality care. Additional Information There are no entry requirements to the apprenticeship but employers may run their own selection process. Apprentices without Level 1 English and Maths will need to achieve this level and take the test for Level 2 English and Maths prior to completion of their Apprenticeship. Level 2 Duration 12 - 18 Months Values You will be caring and compassionate; honest; conscientious and committed Behaviours You will treat people with dignity, respecting individual's diversity, beliefs, culture, values, needs, privacy and preferences; show respect and empathy for those you work with; have the courage to challenge areas of concern and work to best practice; be adaptable, reliable and consistent; show discretion; show resilience and self-awareness.
Operational / Departmental Manager (ILM) Level 5
Occupational Profile An operations/departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy. They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same. Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring. Roles may include: Operations Manager, Regional Manager, Divisional Manager, Department Manager and specialist managers. Responsibilities and Duties In The Role Knowledge Organisational Performance – delivering results Operational Management Understand operational management approaches and models, including creating plans to deliver objectives and setting KPIs. Understand business development tools (eg SWOT), and approaches to continuous improvement. Understand operational business planning techniques, including how to manage resources, development of sales and marketing plans, setting targets and monitoring performance. Knowledge of management systems, processes and contingency planning. Understand how to initiate and manage change by identifying barriers and know how to overcome them. Understand data security and management, and the effective use of technology in an organisation. Project Management Know how to set up and manage a project using relevant tools and techniques, and understand process management. Understand approaches to risk management. Finance Understand business finance: how to manage budgets, and financial forecasting. Interpersonal Excellence – Managing people and developing relationships Leading People Understand different leadership styles, how to lead multiple and remote teams and manage team leaders. Know how to motivate and improve performance, supporting people using coaching and mentoring approaches. Understand organisational cultures and diversity and their impact on leading and managing change. Know how to delegate effectively. Managing People Know how to manage multiple teams, and develop high performing teams. Understand performance management techniques, talent management models and how to recruit and develop people. Building Relationships Understand approaches to partner, stakeholder and supplier relationship management including negotiation, influencing, and effective networking. Knowledge of collaborative working techniques to enable delivery through others and how to share best practice. Know how to manage conflict at all levels. Communication Understand interpersonal skills and different forms of communication and techniques (verbal, written, non-verbal, digital) and how to apply them appropriately. Personal Effectiveness – Managing Self Self -Awareness Understand own impact and emotional intelligence. Understand different and learning and behaviour styles. Management of Self Understand time management techniques and tools, and how to prioritise activities and the use of different approaches to planning, including managing multiple tasks. Decision Making Understand problem solving and decision making techniques, including data analysis. Understand organisational values and ethics and their impact on decision making. Skills Organisational Performance – Delivering Results Operational Management Able to input into strategic planning and create plans in line with organisational objectives. Support, manage and communicate change by identifying barriers and overcoming them. Demonstrate commercial awareness, and able to identify and shape new opportunities. Creation and delivery of operational plans, including setting KPIs, monitoring performance against plans. Producing reports, providing management information based on the collation, analysis and interpretation of data. Project Management Plan, organise and manage resources to deliver required outcomes. Monitor progress, and identify risk and their mitigation. Able to use relevant project management tools. Finance Able to monitor budgets and provide reports, and consider financial implications of decisions and adjust approach/recommendations accordingly. Interpersonal Excellence – Managing People and Developing rRelationships Leading People Able to communicate organisational vision and goals and how these to apply to teams. Support development through coaching and mentoring, and enable and support high performance working. Able to support the management of change within the organisation. Managing People Able to manage talent and performance. Develop, build and motivate teams by identifying their strengths and enabling development within the workplace. Able to delegate and enable delivery though others. Building Relationships Able to build trust, and use effective negotiation and influencing skills and manage conflict. Able to identify and share good practice, and work collaboratively with others both inside and outside of the organisation. Use of specialist advice and support to deliver against plans. Communication Able to communicate effectively (verbal, non-verbal, written, digital) and be flexible in communication style. Able to chair meetings and present using a range of media. Use of active listening, and able to challenge and give constructive feedback. Personal Effectiveness – Managing Self Self-Awareness Able to reflect on own performance, working style and its impact on others. Management of Self Able to create a personal development plan. Use of time management and prioritisation techniques. Decision Making Able to undertake critical analysis and evaluation to support decision making Use of effective problem solving techniques Behaviours Takes Responsibility Drive to achieve in all aspects of work. Demonstrates resilience and accountability. Determination when managing difficult situations. Seeks new opportunities. Inclusive Open, approachable, authentic, and able to build trust with others. Seeks the views of others and values diversity. Agile Flexible to the needs of the organisation. Is creative, innovative and enterprising when seeking solutions to business needs. Positive and adaptable, responding well to feedback and need for change. Open to new ways of working. Professionalism Sets an example, and is fair, consistent and impartial. Open and honest. Operates within organisational values Additional Information Entry Requirements The entry requirement for this apprenticeship will be decided by each employer, but may typically be five GCSEs at Grade C or higher. Duration Typically this Apprenticeship will take 2 ½ years. Qualifications Apprentices without level 2 English and Maths will need to achieve this level prior to taking the end-point assessment. Progression On completion, apprentices can register as full members with the Chartered Management Institute and/or the Institute of Leadership & Management, and those with 3 years’ of management experience can apply for Chartered Manager status through the CMI. Level Level 5
Senior Healthcare Support Worker Level 3
Occupational Profile Senior Healthcare Support Workers help registered practitioners deliver healthcare services to people. As an experienced support worker, you carry out a range of clinical and non-clinical healthcare or therapeutic tasks, under the direct or indirect supervision of the registered healthcare practitioner. You provide high quality, compassionate healthcare, following standards, policies or protocols and always acting within the limits of your competence. You may work in a range of services eg hospital, community, health or day case unit, birth centre or midwifery led unit, someone’s home, operating theatre, nursing or care home, assessment centre, hospice, school, prison, GP surgery, charity or voluntary organisation; working in partnership with individuals, families, carers and other service providers. Responsibilities and Duty Of The Role Duties are delegated to you in line with care plans. Not all duties are routine and you will need to use your knowledge, experience and understanding to take decisions within your area of responsibility. You are accountable for your work and for reviewing the effectiveness of your actions. The role is undertaken following a period of experience in healthcare so you are able to demonstrate best practice and act as a role model. You may supervise or guide the less experienced staff in your team. You follow the Code of Conduct for Healthcare Support Workers and Adult Social Care Workers. Additional Information Apprentices complete the core and select one option: Options 1. Adult Nursing Support, 2. Maternity Support, 3. Theatre Support, 4. Mental Health Support, 5. Children and Young People Support, 6. Allied Health Profession – Therapy Support Entry When recruiting, employers may select apprentices with prior experience as a support worker. Progression After a period of working and gaining experience, you may be able to work towards an Assistant Practitioner or Nursing Associate post or, providing you meet the entry requirements, apply to university to become a registered healthcare practitioner. Qualifications You must complete a Level 3 Diploma in Healthcare Support prior to taking the end-point assessment. Apprentices without level 2 English and maths will need to achieve this level prior to taking the end-point assessment. Industry Specific Requirements The apprentice must complete an induction which meets the 15 standards as set out in the Care Certificate. Level 3 Duration Typically 18 - 24 months Value You will be caring and compassionate, honest, conscientious and committed. honest, conscientious and committed. Behaviours You will treat people with dignity, respecting individual's diversity, beliefs, culture, needs, values, privacy and preferences, show respect and empathy for those you work with, have the courage to challenge areas of concern and work to best practice, be adaptable, reliable and consistent, show discretion, show resilience and self-awareness and show supervisory leadership. FAQ Senior Healthcare Support Worker Level 3 Apprenticeship Standard What is a Senior Healthcare Support Worker? Role Profile Senior Healthcare Support Workers work in a wide range of healthcare settings and the team they work within may include workers from both health and social care. Apprentices may be based in hospitals, GP surgeries or community settings and will carry out a range of clinical and non-clinical tasks. Senior Healthcare Support Workers will report to a registered healthcare practitioner who will directly or indirectly supervise their work. What is the length of the apprenticeship programme? The time taken to complete the Senior Healthcare Support Worker Level 3 Apprenticeship Standard will vary but it must last for a minimum of 18 months based on the student working full-time (30hrs + hours per week) if the student is part-time the programme is lengthened to incorporate this. Bury College work to 24 months (21-month practical period followed by 3 months EPA). What are the Entry Requirements? ⦁ Level 1 Functional skill in Maths and English is expected, but the candidate will have to complete Level 2 Functional Skill as part of the standard ⦁ Each candidate will be considered and selected on an individual basis by GMTH Staff and training provider. ⦁ Applicants who are successful will be asked to undergo a Disclosure and Barring Service (DBS) check by their employing organisation if not already done so for existing staff before they start their studies. ⦁ Apprentices will need to demonstrate that they are of good health and good character prior to enrolment and on an ongoing basis throughout their studies and career. Initial Assessment Applicants will be asked to complete initial assessments for English and mathematics and skills scan to assess their knowledge, skills and behaviour. The results of these assessments will determine whether they are accepted onto the apprenticeship with their current qualifications, or a recommendation of delayed entry is made so they can undertake studies enabling them to achieve the required level of English and mathematics prior to commencing the apprenticeship. Admission on to Apprenticeship Programme Admission to this programme is only available to candidates who meet the following criteria. 1) They are employed full-time or part-time in a role relevant to the apprenticeship. 2) They have the right to live and work in the UK. 3) Their employer is participating in the Apprenticeship scheme. 4) Their employer is willing for them to attend the College (times and dates to be determined on the programme). Please note that an apprentice cannot be self-employed. What is 20% off the Job Training? “It’s learning which is undertaken outside of the normal day-to-day working routine and contributes to the achievement of an apprenticeship. It can be delivered at the apprentice’s normal place of work or off-site.” The government requires that a minimum of 20% of the apprentice’s time must be protected and away from the immediate demands of the job in order to develop the required knowledge and skills but it is for employers to design how this is delivered. Some ways 20% off the job can be delivered are: ⦁ Participating in online forums relevant to their role and your industry. ⦁ Individual study time – whether it’s to complete coursework or review modules. ⦁ Being mentored e.g. by a more senior colleague doing a job your apprentice would one day like to do. ⦁ Delivering a mentoring session – something many of our more senior leadership and management apprentices often do. ⦁ Completing workplace reflection diaries. We find these are a great way to embed learning! ⦁ Work shadowing with a colleague/mentor – then writing a reflection and lessons learnt report. ⦁ Group Learning Conferences – these can be a great way for your apprentice to learn new skills and ways of working from their peers. ⦁ Research tasks e.g. to gain new knowledge of your industry. ⦁ Face-to-face tutor led delivery/coaching sessions. ⦁ Internal learning and development programmes related to their apprenticeship. ⦁ Completion of e-learning – this is another great way we get ideas across to your apprentice in a way that fits around their job. ⦁ Completing project work for their apprenticeship. ⦁ Preparation for assessments. ⦁ Role-plays or simulations of workplace situations. We find these really help to embed new knowledge and skills! ⦁ Visits to other businesses or different business units to see how these work. ⦁ Attendance at competitions provided it’s work-relevant and helping their development of course! ⦁ Attendance at industry shows, particularly where they might be able to watch presentations or seminars relevant to their role and industry. ⦁ Workplace 1-2-1 performance reviews, conducted by their line manager. ⦁ Training session’s e.g. manual handling or first aid. ⦁ Attending webinars on hot topics in your industry. What funding is available to cover the cost of the apprenticeship? GM Training Hub is working closely with large organisations to utilise their levy underspend, the Workforce Development Coordinator has created partnerships with CCG’s and HEE to ensure funding is available for upskilling staff within Primary Care. Other ways funding could be made available is via co-investment, from 1st April 2019, small and medium-size employers who do not pay the apprenticeship levy have now had their employer co-investment rate reduced to 5%. Prior to this reduction, small employers were able to access 90% government funding to cover the costs of apprenticeship training, and they then contributed the remaining 10%. The reduction to 5% comes as the Government £695 million package to support apprenticeships. Small employers will now pay 5% towards the cost of apprenticeship training and the government will pay the rest (95%) up to the funding band maximum. How many credits are required to complete it? Learners must achieve a minimum of 65 credits to gain this qualification. Learners must achieve 45 credits from the mandatory units and a minimum of 20 credits from the optional units. At least 37 of the credits must be achieved at level 3 or above. The qualification is formed of mandatory and optional units. The mandatory units cover core competencies whilst the optional units allow learners to choose from a variety of specialist areas to tailor the qualification to their needs, interests and to reflect the context of their work. What can I progress on to? On completion of Apprenticeship (including End Point Assessment), you may be able to work towards a Nursing Associate post or, providing you meet the entry requirements, apply to university to become a Registered Healthcare Practitioner / Nurse. What qualifications will I achieve? ⦁ Level 3 Senior Healthcare Support Worker Apprenticeship Standard. ⦁ Level 3 Diploma in Healthcare Support. ⦁ Apprentices without level 2 English and maths will need to achieve this level prior to taking the end-point assessment. *Level 3 is equivalent to A levels at grades A to E
Team Leader / Supervisor (ILM) Level 3
Occupational Profile A team leader/supervisor is a first line management role, with operational/project responsibilities or responsibility for managing a team to deliver a clearly defined outcome. They provide direction, instructions and guidance to ensure the achievement of set goals. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities will vary, but the knowledge, skills and behaviours needed will be the same whatever the role. Key responsibilities are likely to include supporting, managing and developing team members, managing projects, planning and monitoring workloads and resources, delivering operational plans, resolving problems, and building relationships internally and externally. Roles/Occupations may include: Supervisor, Team Leader, Project Officer, Shift Supervisor, Foreperson, and Shift Manager. Responsibilities and Duties In The Role Knowledge Interpersonal excellence – managing people and developing relationships Leading People Understand different leadership styles and the benefits of coaching to support people and improve performance. Understand organisational cultures, equality, diversity and inclusion. Managing People Understand people and team management models, including team dynamics and motivation techniques. Understand HR systems and legal requirements, and performance management techniques including setting goals and objectives, conducting appraisals, reviewing performance, absence management, providing constructive feedback, and recognising achievement and good behaviour. Building Relationships Understand approaches to customer and stakeholder relationship management, including emotional intelligence and managing conflict. Know how to facilitate cross team working to support delivery of organisational objectives. Communication Understand different forms of communication and their application. Know how to chair meetings, hold challenging conversations, provide constructive feedback and understand how to raise concerns. Organisational Performance - Delivering Results Operational Management Understand how organisational strategy is developed. Know how to implement operational/team plans and manage resources and approaches to managing change within the team. Understand data management, and the use of different technologies in business. Project Management Understand the project lifecycle and roles. Know how to deliver a project including: managing resources, identifying risks and issues, using relevant project management tools. Finance Understand organisational governance and compliance, and how to deliver Value for Money. Know how to monitor budgets to ensure efficiencies and that costs do not overrun. Personal Effectiveness – Managing Self Awareness of Self Know how to be self-aware and understand unconscious bias and inclusivity. Understand learning styles, feedback mechanisms and how to use emotional intelligence Management of Self Understand time management techniques and tools, and how to prioritise activities and approaches to planning Decision Making Understand problem solving and decision making techniques, and how to analyse data to support decision making. Skills Interpersonal excellence – Managing People and Developing Relationships Leading People Able to communicate organisation strategy and team purpose, and adapt style to suit the audience. Support the development of the team and people through coaching, role modelling values and behaviours, and managing change effectively. Managing People Able to build a high-performing team by supporting and developing individuals, and motivating them to achieve. Able to set operational and personal goals and objectives and monitor progress, providing clear guidance and feedback. Building Relationship Building trust with and across the team, using effective negotiation and influencing skills, and managing any conflicts. Able to input to discussions and provide feedback (to team and more widely), and identify and share good practice across teams. Building relationships with customers and managing these effectively. Communication Able to communicate effectively (verbal, written, digital), chair meetings and present to team and management. Use of active listening and provision of constructive feedback. Organisational Performance – Delivering Results Operational Management Able to communicate organisational strategy and deliver against operational plans, translating goals into deliverable actions for the team, and monitoring outcomes. Able to adapt to change, identifying challenges and solutions. Ability to organise, prioritise and allocate work, and effectively use resources. Able to collate and analyse data, and create reports. Project Management Able to organise, manage resources and risk, and monitor progress to deliver against the project plan. Ability to use relevant project management tools, and take corrective action to ensure successful project delivery. Finance Applying organisational governance and compliance requirements to ensure effective budget controls. Personal Effectiveness – Managing Self Self-Awareness Able to reflect on own performance, seek feedback, understand why things happen, and make timely changes by applying learning from feedback received. Management of Self Able to create an effective personal development plan, and use time management techniques to manage workload and pressure. Decision Making Use of effective problem solving techniques to make decisions relating to delivery using information from the team and others, and able to escalate issues when required. Behaviours Takes Responsibility Drive to achieve in all aspects of work. Demonstrates resilience and accountability. Determination when managing difficult situations. Inclusive Open, approachable, authentic, and able to build trust with others. Seeks views of others. Agile Flexible to the needs of the organisation. Is creative, innovative and enterprising when seeking solutions to business needs. Positive and adaptable, responds well to feedback and need for change. Professionalism Sets an example, and is fair, consistent and impartial. Open and honest. Operates within organisational values
Trainee Nurse Associate Level 5
Nursing associate is a new role within the nursing team. Nursing associates work with healthcare support workers and registered nurses to deliver care for patients and the public. Working Life Nursing associates work across all four fields of nursing: adult, children’s, mental health, and learning disability. Your skills and responsibilities will vary, depending on the care setting you work in. You’ll need to demonstrate the values and behaviours of the NHS Constitution and a knowledge of physical health, mental health and illness prevention. Your duties are likely to include: undertaking clinical tasks including venepuncture and ECGs supporting individuals and their families and carers when faced with unwelcome news and life-changing diagnoses performing and recording clinical observations such as blood pressure, temperature, respirations and pulse discussing and sharing information with registered nurses on a patients’ condition, behaviour, activity and responses ensuring the privacy, dignity and safety of individuals is maintained at all times recognising issues relating to safeguarding vulnerable children and adults Entry Requirements To begin your training as a nursing associate, you’ll need GCSEs grade 9 to 4 (A to C) in maths and English, or Functional Skills Level 2 in maths and English as a minimum. You will also need to demonstrate your ability to study to level 5 foundation degree level and commit to completing the Nursing Associate Apprenticeship programme. Some places are available through direct application to universities. Applicants accepted onto courses this way will need to fund their own training. Training and Development You will undertake academic learning one day a week and work-based learning the rest of the week. You'll be employed in a specific healthcare setting such as an acute, community or mental health hospital, care home or hospice but also gain experience other health and care settings and situations. This will mean travelling to placements and working a mix of shifts. It is very important to plan and manage the competing demands of your job role, study and placements. You will develop an understanding of all elements of the nursing process and of caring for individuals with particular conditions such as dementia, mental ill health and learning disabilities/difficulties. Qualified nursing associates will be required to work to a nationally recognised code of conduct. Once you’ve finished your training, you’ll have the knowledge, understanding, skills, attitudes and behaviours to work as a nursing associate. Registration The Nursing and Midwifery Council (NMC) is responsible for registering and regulating nursing associates. The NMC nursing associate register opened in January 2019. Read more about the way the NMC regulates nursing associates and see the Standards of proficiency for nursing associates. Where The Role Can Lead The Nursing Assoicate role is employed across health and care services. Qualified TNA's can also go on to train as a Registed Nurse by putting their training towards a shortened nursing degree or degree-level nursing apprenticeship. Find out more about training as a registered nurse. Nursing Careers Resource A careers resource has been jointly developed by the Royal College of Nursing (RCN) and Health Education England (HEE) to help support clinical staff and registered nurses plan their health careers effectively. It shows different ways that you can develop your careers with case studies, videos and next steps. Visit the RCN/ HEE careers resource for clinical support staff.