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Red Carpet Entrance

RHA Access Team

League of Superheroes Award

Runner Up

I would like to nominate Sue and her team who support delivery of the  Access Service.  No matter what trials and tribulations the team face (and there have been many) they step up to deliver enhanced access across 5 PCNs in the borough - 6 days a week / In Hours service 5 days a week and also the winter pressure hubs that ran November to March 2024.  All this requires staffing / stock management / appointment book management / IT / communications / dealing with issues and much much more. 

On many occasions  if admin staff have cancelled at such short notice and they are unable to find a replacement for the shift then they cancel their own plans (evenings and weekends) to ensure the service can still be delivered for the booked patients which means that staff members can be working a 12 hour day or 6 days a week. 

The team are diligent in dealing with referrals and manage significant numbers of referrals on behalf of the service, that would otherwise go back to the patients registered practice and they don't complain when having deal with more when the winter hubs are stood up to support winter pressures,. Over the past 12 months the team have dealt with circa 3949 referrals. 

The team has coped well when they have been down on staffing and they amazingly maintain a really positive 'can do' attitude in difficult times.  Take a bow and well done.

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