Medical Receptionist

Mark Street Surgery is a well-established General Medical Practice located in Rochdale, Lancashire.

The Medical Receptionist is responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary practice team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. The Medical Receptionist will act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers. You will deal with sensitive medical information, so a caring customer service communication style is essential.

To thrive in this role, you will enjoy the challenge of lots of moving parts that require you to use your exceptional organisational and prioritising skills, combined with top level attention to detail. Problem solving skills on a day to day basis on issues relating to your work is essential, you will also enjoy working closely as a team to achieve shared objectives and ensure daily priorities are delivered. Patients expect a high standard of service and outstanding customer service, so working as a team to meet and manage these expectations is important.

Knowledge of Emis Web would be an advantage, however full training will be given.