PCA Operations Manager

To provide operational management support to the Academy Director and Senior Manager, ensuring the provision of an efficient and effective business support function for the delivery of services to agreed quality standards and in accordance with agreed activity levels. To manage, monitor and report on relevant activity data across all areas as well manage specific project work to the supported services.

The post holder will be responsible for the line management of the administration team who support the service. They will assist in the performance development of the areas to ensure that services are delivered effectively, efficiently and in compliance with Rochdale Health Alliance Policies and Procedures.

This is a developing role for the Academy and we will work with the successful candidate to amend and shape the job description as and when the role requires.

Main Duties & Responsibilities

Ø  To directly project manage and deliver projects.

Ø  To deputise for the Senior Manager in order to ensure continuity of project activities and reporting.

Ø  Be responsible for ensuring that end users are supported throughout the implementation various projects. This will be achieved by interpreting user requirements and dependencies, offering advice and guidance on changes in ways of working, chairing regular implementation meetings, producing documentation that represents best practice and managing the project at an end user level.

Ø  Support change management process and procedures as required

Ø  Support the achievement of KPI’s as defined in service level agreements

Ø  Adhere to all relevant internal service management processes and procedures

Ø  The post holder will work to objectives agreed with their line manager but has freedom to act independently to achieve this in their own way, while working within existing professional guidelines.

Ø  To provide and receive complex information relating to Academy matters and to pass this on in a manner easily understood by the target audience.

Ø  Assist with planning and implementation of new projects

Ø  Takes responsibility for additional project work as required

Ø  Present formal presentations to teams.

Ø  Take ownership of analysis documenting the business needs for services and stakeholders.

Ø  Apply analytical skills to business requests which may be high-level or lacking in detail and communicate these requests in a clear and unambiguous manner.

Ø  Work closely with all project stakeholders

Ø  Assist in the development of new working practices by facilitating workshops, refining and documenting business process and developing procedures and training materials.

Ø  Monitor and evaluate all projects

Ø  Ensure that all project documentation is completed to the standards set out by the Senior Manager

Ø  Provide advice on project benefits, justification and progress to all key stakeholders

Ø  Contribute to the development and overall implementation of projects within the Academy

Ø  Responsible for planning within specialised areas

Ø  May develop and deliver specialised training