Practice Manager

We are looking for an experienced and dynamic Practice Manager to play a key leadership role in a busy, forward-thinking GP practice serving 10,500 patients. This is an exciting opportunity to lead an established administrative team, shape day-to-day operations, and drive continuous improvement in patient services. Working closely with GP partners and the wider clinical team, you will have real influence over how the practice develops, embraces innovation, and delivers high-quality, patient-centred care.

The Practice Manager will be responsible for the day-to-day operational management of the practice, leading and supporting the administrative team to ensure efficient, high-quality patient services. The role includes oversight of practice finances, budgets, and payroll; ensuring compliance with CQC and NHS regulations; managing clinical and administrative systems; and driving service improvement. The post holder will work closely with GP partners to support the effective running and future development of the practice

Edenfield Road Surgery is a well-established, friendly, and high-performing GP practice serving 10,500 patients. We have a strong multidisciplinary clinical team and a large, experienced administrative workforce who work closely together to provide safe, responsive, and patient-centred care.

The atmosphere within the practice is supportive and collaborative, with a strong emphasis on mutual respect, teamwork, and continuous improvement. Staff are encouraged to contribute ideas, develop their skills, and take pride in delivering a high standard of service to our patients.

We offer a stable working environment, opportunities for professional development, flexible working where possible, and access to the NHS pension scheme, making Edenfield Road Surgery a rewarding and supportive place to build your career.

Key Responsibilities:

• Lead and manage the administrative/support team

• Oversee daily operations, patient services, and facilities.

• Manage budgets, financial performance, and payroll

• Ensure compliance with CQC, NHS regulations, and data protection

• Implement policies and drive quality improvement initiatives

• Oversee appointment systems, including Total Triage, and clinical record management (EMIS, Docman)

• Liaise with CQC, PCNs, ICSs and NHS England

Essential Criteria

• Proven leadership and management experience in a healthcare or business environment

• Experience in managing teams, including administrative/support staff.

• Knowledge of NHS policies, procedures, and primary care regulations.

• Experience with clinical and administrative IT systems (e.g., EMIS, Docman)

• Financial and budget management experience.

• Strong organisational, planning, and problem-solving skills

• Excellent communication and interpersonal skills

• Ability to work under pressure and manage competing priorities

• Commitment to delivering high standards of patient care and service quality

Desirable Criteria

• Experience in general practice management or primary care setting.

• Knowledge of Total Triage systems or similar patient access models

• Experience in quality improvement, audits, and reporting (e.g., QOF, enhanced services)

• Understanding of CQC requirements and NHS compliance standards.

• Experience liaising with PCNs, ICAs, and other healthcare stakeholders.

• Training and development experience for staff teams

Benefits

• Supportive, collaborative team environment

• Training and professional development opportunities

• Flexible working considered

• NHS pension scheme

Essential

• Essential

• GCSE Grade A-C in Maths and English

• Essential

• Educated to degree level OR Equivalent relevant management experience

• Evidence of continuing professional development

Desirable

• Desirable

• Management or leadership qualification (e.g. ILM CMI or equivalent)

• Qualification or training in healthcare management HR or finance

Skills knowledge and attributes

Essential

• Essential

• Strong leadership organisational and problem-solving skills

• Excellent communication and interpersonal skills with the ability to influence and build relationships

• Ability to manage competing priorities and perform effectively under pressure

• Strong understanding of governance confidentiality, and data protection principles

• Ability to lead change improve processes and drive service development

• Commitment to high standards of service delivery and patient care

Desirable

• Desirable

• Knowledge of NHS structures primary care contracts and regulatory bodies (CQC)

• Experience in staff training, development and performance management

• Experience supporting organisational change or service transformation

Experience

Essential

• Proven experience in a senior management or operational management role

• Experience leading, managing, and developing multidisciplinary or administrative teams

• Experience overseeing day-to-day operations in a complex service environment

• Experience managing budgets financial performance and payroll

• Experience working with digital systems and data to support service delivery

• Experience working within governance regulatory or compliance frameworks

Desirable

• Experience working in healthcare NHS or public sector organisations

• Experience within general practice or primary care

• Experience with patient access systems or service triage models

• Experience in performance reporting audits or quality improvement initiatives

• Experience working with external stakeholders or partner organisations