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Apprenticeships Apprenticeship Qualifications Back to list Please read more information on each qualification. BSc Hons Registered Nurse Degree Apprenticeship Our BSc (Hons) Nursing (Adult) Degree Apprenticeship allows you to invest in your workforce by combining university education, work-based learning and ongoing professional development. While working as a valuable member of your team, your apprentices can develop the knowledge, skills and behaviours needed to promote health and wellbeing for people and communities and give care, advice and support to sick, injured or disabled people. Expression of Interest Form Key information Award: BSc (Hons) Mode of Study: Full-time Duration: 3 years Location: University of Bolton Start date: To be confirmed Course Details Our BSc (Hons) Nursing (Adult) Degree Apprenticeship is designed to support the development of confident, professional nurses, able to deliver and lead adult care within an ever-changing health and social care environment. You can offer structured on-the-job training and a nationally recognised qualification in nursing, helping you attract the best new talent and retain valued staff through career progression. Your apprentices will be able to put their new skills and understanding into practice immediately, benefitting your organisation and the communities you serve without delay. This programme has been fully mapped to the Registered Nurse Degree (NMC 2018) Apprenticeship standard (ST0781), and studying at the University will complement learning in your workplace. We’ll work with you to devise individual learning agreements for each of your apprentices, ensuring they fulfil the criteria of the apprenticeship, as well as develop additional skills and knowledge valuable for your organisation. Our passionate and knowledgeable staff will support your apprentices as they learn to care for adults with acute and long-term illnesses, in hospital and at home, and gain expertise in health promotion and disease prevention. On successful completion of this qualification, your apprentices will possess the knowledge and skills needed to perform as independent, highly competent, compassionate nurses who can be trusted to maintain professional standards and assure the protection of the public. If your employee is a qualified nursing associate or assistant practitioner, then they may be able to join this course at Level 2 (HE5) and top-up their existing foundation degree to achieve the BSc (Hons) Nursing (Adult) and complete the degree apprenticeship in two years or less. This well-recognised route for healthcare practitioners recognises and values their prior learning and experience and allows them to take on full nursing responsibilities more quickly. If you’re looking for undergraduate-level training in this subject area but don’t work for an employer who is offering apprenticeships, please see our related courses section for details of study opportunities that don’t require current employment. Highlights The course is approved by the Nursing and Midwifery Council (NMC), and upon successful completion, your apprentices will be eligible to apply to register as a qualified nurse. When apprentices successfully complete the endpoint assessment for this course, they will receive a Degree Apprenticeship Certificate from the relevant awarding body and be awarded an academic degree – the BSc (Hons) Nursing (Adult) from the University of Bolton. Face-to-face sessions and one-to-one support are offered by our professional expert academic tutors who come from a wide range of clinical and academic backgrounds. Your apprentices will have access to facilities in the flagship £31 million Bolton One building, including our state-of-the-art Clinical Simulation Suites where they will be able to practice skills and develop knowledge using clinical equipment and simulators. We’ll guide your apprentices as they gain key skills, values and behaviours including professional curiosity, interpersonal and communication skills, initiative, leadership, research and critical reflection, partnership working, self-care and resilience, record keeping, and workload management. Key Features Course materials are available online, allowing your apprentices to prepare work in advance and make the most of the highly interactive in-class tuition. Our approach to teaching and learning is ‘student-centred’, so we’ll work with your apprentices on an individual basis, providing tailored help and support throughout their studies. Qualified healthcare practitioners contribute towards each of the modules, and are invited as guest speakers so that apprentices have the opportunity to learn from their first-hand examples of current practice. We also work to help your apprentices appreciate the views of health and social care service users and carers by involving them throughout the course. Quarterly and annual reviews, where each apprentice, their workplace mentor and a member of our team meet to assess your apprentice’s progress, promote continuing conversation between your workplace and the University. This helps to ensure the success of your apprentices and maximise the value of their studies to your organisation. Professional recognition The course is approved by the Nursing and Midwifery Council (NMC). On successful completion of the programme, graduate apprentices will be eligible to apply for professional registration with the NMC. Successful apprentices will be awarded a BSc (Hons) Nursing (Adult) from the University of Bolton and a Degree Apprenticeship Certificate from the relevant awarding body. Entry Requirements Any subjects are acceptable at Level 3, but health and social care-related subjects are preferred. Applicants should also have at least five GCSEs at grade C or above or grade 4 to 9 (or equivalent), including English Language, Mathematics and, preferably, a science subject. Please contact us for a list of acceptable GCSE equivalents. Qualifications gained outside England and Wales will be assessed on an individual basis according to guidance by the Nursing and Midwifery Council (NMC). The Recognition of Prior Learning (RPL) or Recognition of Prior Experiential Learning (RPEL) route may be used for entry. If your apprentice has already successfully completed an FdSc Nursing Associate programme approved by the Nursing and Midwifery Council or a FdA Health and Social Care (Assistant Practitioner) qualification, then they may be eligible to apply for exemptions towards the BSc (Hons) Nursing (Adult). If they apply to join the degree at Level 2 (HE5), they may make a claim for recognition of prior learning (RPL) up to a maximum of 50% of the programme. Please note that they will be required to produce a portfolio of evidence towards this RPL claim. Please contact us for further details. Each candidate will be considered and selected on an individual basis by both the employer and academic staff. After successful short-listing, applicants will be invited to take part in our values-based recruitment process. The interview process will involve face-to-face interviews with academic staff, practice staff and service users. Applicants will also be assessed on their values, behaviours, communication and problem-solving skills, and undertake a numeracy and literacy assessment. We’re seeking apprentices who can demonstrate commitment to a nursing career, who have excellent communication skills and who are caring, compassionate and courageous. Applicants who are successful at the interview stage will be asked to undergo occupational health screening and a Disclosure and Barring Service (DBS) check by their employing organisation. Applicants must demonstrate that they are of good health and good character and satisfactorily pass occupational health screening. Apprentices will need to demonstrate that they are of good health and good character prior to enrolment and on an ongoing basis throughout their studies and career. This course involves regulated activity, so applicants must gain an Enhanced Disclosure certificate from the Disclosure and Barring Service (DBS) before starting their studies. Charges are payable to cover the cost of the DBS Enhanced Disclosure application and annual registration with the online Update Service. Admission to this programme is only available to candidates who meet the following criteria. They are employed full-time in a role relevant to the apprenticeship. They have the right to live and work in the UK. Their employer is participating in the Degree Apprenticeship scheme. Their employer is willing to sponsor them to attend the University full-time (times and dates to be determined). Please note that an apprentice cannot be self-employed. An applicant must have GCSEs in English and Mathematics at grade C or above, or grade 4 to 9, or hold an equivalent such as Functional Skills Level 2 in Literacy and Numeracy, and they will be asked to complete initial assessments for English and mathematics. The results of these assessments will determine whether they are accepted onto the apprenticeship with their current qualifications, or a recommendation of delayed entry is made so they can undertake studies enabling them to achieve the required level of English and mathematics prior to commencing the apprenticeship. If English isn’t the applicant's first language, they will also need IELTS 7.0 with no less than 6.5 in any band (or equivalent). We also accept a range of other English language qualifications. To be eligible for tuition fee funding through the Apprenticeship Levy, candidates should not normally have already completed a qualification at the same level as the proposed apprenticeship, unless that qualification was gained in a completely unrelated discipline. Business Administrator Level 3 Occupational Profile Business administrators possess a highly versatile set of knowledge, skills, and behaviours applicable across various sectors, including small and large enterprises in the public, private, and charitable domains. Their role may involve working independently or collaboratively, focusing on the development, implementation, maintenance, and enhancement of administrative services. Business administrators cultivate essential skills and behaviours that facilitate their advancement towards managerial roles. Role Responsibilities Business administrators are tasked with engaging and supporting diverse segments of the organisation while interacting with both internal and external customers. They are instrumental in enhancing organisational efficiency by supporting functional areas, collaborating across teams, and addressing issues as needed. The role demands flexibility and responsiveness, enabling the development of a broad skill set. Business administrators are expected to fulfil their duties with efficiency and integrity, demonstrating a positive attitude. They must exhibit strong communication skills, both written and verbal, and take a proactive approach to skill development. Initiative, priority management, time management, problem-solving, decision-making, and potential for people management through mentoring or coaching are key expectations. Skills and Duties IT Proficiency - Proficient in multiple IT packages and systems relevant to the organisation tasks, such as drafting letters or emails, creating proposals, conducting financial processes, and data recording and analysis (e.g., MS Office or equivalent). - Capable of selecting the most suitable IT solutions for business challenges. - Competent in updating and reviewing databases, recording information, and performing data analysis as required. Record and Document Production - Produces precise records and documents, including emails, letters, files, payments, reports, and proposals. - Recommends improvements and presents solutions to management. - Drafts correspondence, writes reports, reviews others' work, maintains records and files, and handles confidential information by organisational procedures. - Coaches others in the processes required to complete these tasks. Decision Making - Demonstrates proactivity and sound judgment. - Makes effective decisions based on solid reasoning and addresses challenges maturely. - Seeks advice from more experienced team members when appropriate. Interpersonal Skills - Builds and maintains positive relationships within their team and across the organisation. - Exhibits the ability to influence and challenge appropriately. - Serves as a role model to peers and team members, developing coaching skills as knowledge in the area grows. Communications - Demonstrates effective communication skills across various channels, including face-to-face, telephone, written, or digital platforms. - Utilises the most appropriate channels for effective communication. - Displays agility and confidence in communications, carrying authority appropriately. - Understands and applies social media solutions appropriately. - Answers inquiries from internal and external sources, representing the organisation or department. Quality - Completes tasks to a high standard, demonstrating the required level of expertise and continuously improving their work. - Reviews processes autonomously and suggests improvements. - Shares administrative best practices across the organisation, coaching others to perform tasks correctly. - Applies problem-solving skills to resolve complex complaints and serves as a key contact for addressing issues. Planning and Organisation - Takes responsibility for initiating and completing tasks, managing priorities and time to meet deadlines successfully. - Manages colleagues' expectations positively and sets a positive example in the workplace. - Suggests improvements to working practices, understanding implications beyond the immediate environment (e.g., impact on clients, suppliers, other parts of the organisation). - Manages resources, such as equipment or facilities. - Organises meetings and events, takes meeting minutes, and creates action logs as needed. - Handles logistics, including travel and accommodation. Project Management - Initiates and completes tasks, manages priorities and time to meet deadlines successfully. - Manages colleagues' expectations positively and sets a positive example in the workplace. - Suggests improvements to working practices, understanding implications beyond the immediate environment. - Manages resources, such as equipment or facilities. - Organises meetings and events, takes meeting minutes, and creates action logs as needed. - Handles logistics, including travel and accommodation. Knowledge The Organisation Understands the organisation's purpose, activities, aims, values, vision for the future, resources, and the impact of the political/economic environment. Value of Their Skills - Understands the organisational structure and how their work benefits the organisation. - Recognises their role within the team and how their skills contribute to career progression. Stakeholders - Possesses practical knowledge of stakeholder management and their relationships with the organisation. - Liaises with internal/external customers, suppliers, or stakeholders, both domestically and internationally. - Engages and fosters relationships with suppliers and partner organisations. Relevant Regulation - Understands applicable laws and regulations, including data protection, health & safety, and compliance. - Supports the company in applying these regulations. Policies - Understands the organisation's internal policies and key business policies related to the sector. Business Fundamentals - Understands business principles such as managing change, business finances, and project management. Processes - Understands organisational processes, such as payment processing or customer data handling. - Reviews processes autonomously and suggests improvements. - Applies a solutions-based approach to improve business processes and help define procedures. - Administers billing, processes invoices, and manages purchase orders. External Environment Factors - Understands relevant external factors, such as market forces, policy and regulatory changes, and supply chain impacts. - Understands the international/global market context of the employing organisation when necessary. Behaviors Professionalism - Exhibits professionalism, including personal presentation, respect, and encouragement of diversity to cater to wider audiences. - Adheres to the organisation's code of conduct for professional social media use. - Acts as a role model, contributing to team cohesion and productivity while respectfully challenging inappropriate cultures. Personal Qualities - Demonstrates exemplary qualities such as integrity, reliability, self-motivation, proactivity, and a positive attitude. - Motivates others when responsibility is shared. Managing Performance - Takes responsibility for personal work, accepts feedback positively, uses initiative, and shows resilience. - Takes responsibility for personal development, knows when to ask questions to complete tasks, and informs the line manager when tasks are complete. - Performs thorough self-assessments and complies with organisational procedures. Adaptability - Accepts and manages changing priorities related to both personal work and organisational needs. Responsibility - Takes responsibility for team performance and project quality. - Shows interest in successful project completion and appropriate customer request handling. - Takes initiative to develop personal and others' skills and behaviours. Additional Information - **Duration:** The apprenticeship typically takes 12 to 18 months to complete. - **Level:** This apprenticeship standard is at Level 3. - **Qualifications:** Business administrators who have not achieved Level 2 English and Maths must do so before the end-point assessment. - **Career Progression:** The administration role may serve as a gateway to further career opportunities, such as management or senior support roles. Customer Service Practitioner Level 2 Occupational Profile The role of a customer service practitioner is to deliver high-quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers, which will be delivered from the workplace, digitally, or by going out into the customer’s locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type. Your actions will influence the customer experience and their satisfaction with your organisation. You will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers. You provide service in line with the organisation’s customer service standards and strategy and within appropriate regulatory requirements. Your customer interactions may cover a wide range of situations and can include: face-to-face, telephone, post, email, text and social media. Responsibilities and Duties To The Role Knowledge Knowing Your Customers Understand who the customers are. Understand the difference between internal and external customers. Understand the different needs and priorities of your customers and the best way to manage their expectations, recognising and knowing how to adapt your style to be highly effective. Understanding The Organisation Know the purpose of the business and what ‘brand promise' means Know your organisation’s core values and how they link to the service culture. Know the internal policies and procedures, including any complaint processes and digital media policies that are relevant to you and your organisation. Meeting Regulations and Legislation Know the appropriate legislation and regulatory requirements that affect your business. Know your responsibility this and how to apply it when delivering service. Systems and Resources Understand the types of measurement and evaluation tools available to monitor customer service levels. Know how to use systems, equipment and technology to meet the needs of your customers. Your Role and Responsibility Understand your role and responsibility within your organisation and the impact of your actions on others. Know the targets and goals you need to deliver against. Customer Experience Understand how establishing the facts enables you to create an er-focused experience and an appropriate response. Understand how to build trust with a customer and why this is important. Product and Service Knowledge Understand the products or services that are available from your organisation and keep up-to-date. Skills Interpersonal Skills Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery. Communication Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-face-to-face customer interactions. Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand. Influencing Skills Provide clear explanations and offer options to help customers make choices that are mutually beneficial to both the customer and your organisation. Dealing With Customer Conflict and Challenge Demonstrate patience and calmness. Show you understand the customer’s point of view. Use appropriate sign-posting or resolution to meet your customers' needs and manage expectations. Maintain informative communication during service recovery. Behaviours Developing Self Take ownership for keeping your service knowledge and skills up-to-date. Consider personal goals and propose development that would help achieve them. Being Open To Feedback Act on and seek feedback from others to develop or maintain personal service skills and knowledge. Team Working Frequently and consistently communicate and work with others in the interest of helping customers efficiently. Share personal learning and case studies with others, presenting recommendations and improvements to support good practice. Equality – Treating All Customers as Individuals Treat customers as individuals to provide a personalised customer service experience. Uphold the organisation's core values and service culture through your actions. Presentation – Dress Code, Professional Language Demonstrate personal pride in the job through appropriate dress and positive and confident language. “Right First Time” Use communication behaviours that establish clearly what each customer requires and manage their expectations. Take ownership from the first contact and then take responsibility for fulfilling your promise. Additional Information Duration The apprenticeship will take a minimum of 12 months to complete Entry Requirments Apprentices will be required to have or achieve level 1 English and Maths and to have taken level 2 English and Maths tests before completion of their Apprenticeship. Link to Professional Registration Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at the Professional level. Level The apprenticeship is level 2 Customer Service Specialist Level 3 Occupational Profile The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types. You are an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries. You are often an escalation point for complicated or ongoing customer problems. As an expert in your organisation’s products and/or services, you share knowledge with your wider team and colleagues. You gather and analyse data and customer information that influences change and improvements in service. Utilising both organisational and generic IT systems to carry out your role with an awareness of other digital technologies. This could be in many types of environments, including contact centres, retail, webchat, the service industry or any customer service point. Responsibilities and Duties To The Role Knowledge Business Knowledge and Understanding Understand what continuous improvement means in a service environment and how your recommendations for change impact your organisation. Understand the impact your service provision has on the wider organisation and the value it adds.. Understand your organisation’s current business strategy about customers and make recommendations for its future.. Understand the principles and benefits of being able to think about the future when taking action or making service-related decisions.. Understand a range of leadership styles and apply them successfully in a customer service environment.. Customer Journey Knowledge Understand and critically evaluate the possible journeys of your customers, including challenges and the end-to-end experience.e Understand the reasons why customer issues and complex situations sometimes need referral or escalation for specialist attention. Understand the underpinning business processes that support you in bringing about the best outcome for customers and your organisation. Understand commercial factors and authority limits for delivering the required customer experience. Knowing Your Customers and Their Needs / Customer Insight Know your internal and external customers and how their behaviour may require different approaches from you Understand how to analyse, use and present a range of information to provide customer insight. Understand what drives loyalty, retention and satisfaction and how they impact your organisation. Understand different customer types and the role of emotions in bringing about a successful outcome Understand how customer expectations can differ between cultures, ages and social profiles. Customer Service Culture and Environment Awareness Keep current, knowledge and understanding of regulatory considerations, drivers and impacts about how you deliver for customers. Understand your business environment and culture, and the position of customer service within it. Understand your organisation structure and what role each department needs to play in delivering Customer Service, and what the consequences are should things go wrong. Understand how to find and use industry best practices to enhance own knowledge.. Skills Business Focused Service Delivery Demonstrate a continuous improvement, future-focused approach to customer service delivery, including decision making and providing recommendations or advice. Resolve complex issues by being able to choose from and successfully apply a wide range of approaches.s Find solutions that meet your organisation's needs as well as the customer's requirements. Providing A Positive Customer Experience Through advanced questioning, listening and summarising, negotiate mutually beneficial outcomes Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or staff strategy Use clear explanations, provide options and solutions to influence and help customers make choices and agree on next steps. Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction. Demonstrate a cost-conscious mindset when meeting customers and the business's needs. Identifying where the highs and lows of the customer journey produce a range of emotions in the customer Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcomes in the relevant form.t Working With Your Customers / Customer Insights Proactively gather customer feedback through a variety of methods. Critically analyse, evaluate the meaning, implications and facts and act upon them Analyse your customer types to identify or anticipate their potential needs and expectations when providing your service Customer Service Performance Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome When managing referrals or escalations, take into account historical interactions and challenges to determine the next step.s Service Improvement Analyse end-to-end service experience, seeking input from others where required, supporting the development of solutions. Make recommendations based on your findings to enable improvement Make recommendations and implement, where possible, changes in line with new and relevant legislation, regulations and industry best practice Behaviours / Attitude Develop Self Proactively keep your service, industry and best practice knowledge and skills up-to-date.. Consider personal goals related to service and take action towards achieving them Ownership / Responsibility Personally commit to and take ownership for actions to resolve customer issues to the satisfaction of the customer and your organisation.. Exercises proactivity and creativity when identifying solutions to customer and organisational issues Make realistic promises and deliver on them Team Working Work effectively and collaboratively with colleagues at all levels to achieve results. Recognise colleagues as internal customers.. Share knowledge and experience with others to support colleague development.. Equality Adopt a positive and enthusiastic attitude, open-minded and able to tailor your service to each customer.. Be adaptable and flexible to your customer's needs whilst continuing to work within the agreed customer service environment.. Presentation Demonstrate brand advocacy, values and beliefs when dealing with customer requests to build trust, credibility and satisfaction. Ensure your presentation, in all forms of communication, reflects positively on your organisation’s brand. Additional Information Duration The apprenticeship will take a minimum of 15 months to complete, depending on experience Entry Requirements Organisations will set their entry criteria and are more likely to select individuals with more advanced interpersonal skills, experience of working with customers in some capacity. You must achieve level 2 English and maths before taking the end-point assessment. Link To Professional Registration Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at the Professional level. Should you choose to progress on a customer service career path, you may be eligible for further professional membership, including management. Level Level 3 Healthcare Support Worker Level 2 Occupational Profile Healthcare support workers (HCSWs) work as part of a team providing high-quality and compassionate care to individuals. You will carry out well-defined routine clinical duties like monitoring an individual’s conditions (by checking things like blood pressure, temperature or weight), checking on their overall progress, comfort and wellbeing. Depending on where you work, you may also help them to eat, drink, wash, dress or go to the toilet. You will prepare individuals for healthcare activities carried out by other members of the healthcare team, looking after them before, during and/or after those activities in line with their care plan. You will also carry out non-clinical duties and, depending on where you work, this could include things like keeping records, making beds, tidying up your work area, and returning or cleaning the equipment used during a clinical activity. You will be able to address straightforward problems in your day-to-day work, reporting concerns and changes to the appropriate person in a timely manner. HCSWs work in a range of healthcare settings, and your team may include workers from both health and social care. You will report to a registered healthcare practitioner who will directly or indirectly supervise your work. Responsibilities and Duties Of The Role You will be able to work effectively as part of a team. You will always act within the limits of your competence, knowing who to ask for help and support if you are not sure. You will work within agreed ways of working, following the relevant standards, policies and protocols used in your workplace, including the Code of Conduct for Healthcare Support Workers and Adult Social Care Workers in England. During the first part of this apprenticeship, you will be supported to achieve the Care Certificate, which forms part of your induction and covers the fundamental skills needed to provide quality care. Additional Information There are no entry requirements to the apprenticeship, but employers may run their own selection process. Apprentices without Level 1 English and Maths will need to achieve this level and take the test for Level 2 English and Maths prior to completion of their Apprenticeship. Level 2 Duration 12 - 18 Months Values You will be caring and compassionate, honest, conscientious, and committed Behaviours You will treat people with dignity, respecting individual's diversity, beliefs, culture, values, needs, privacy and preferences; show respect and empathy for those you work with; have the courage to challenge areas of concern and work to best practice; be adaptable, reliable and consistent; show discretion; show resilience and self-awareness. Operational / Departmental Manager (ILM) Level 5 Occupational Profile An operations/departmental manager is someone who manages teams and/or projects, and achieves operational or departmental goals and objectives, as part of the delivery of the organisation's strategy. They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisations, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same. Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring. Roles may include: Operations Manager, Regional Manager, Divisional Manager, Department Manager and specialist managers. Responsibilities and Duties In The Role Knowledge Organisational Performance – delivering results Operational Management Understand operational management approaches and models, including creating plans to deliver objectives and setting KPIs. Understand business development tools (eg SWOT) and approaches to continuous improvement. Understand operational business planning techniques, including how to manage resources, development of sales and marketing plans, set targets and monitor performance. Knowledge of management systems, processes and contingency planning. Understand how to initiate and manage change by identifying barriers and knowing how to overcome them. Understand data security and management, and the effective use of technology in an organisation. Project Management Know how to set up and manage a project using relevant tools and techniques, and understand process management. Understand approaches to risk management. Finance Understand business finance: how to manage budgets and financial forecasting. Interpersonal Excellence – Managing people and developing relationships Leading People Understand different leadership styles, how to lead multiple and remote teams and manage team leaders. Know how to motivate and improve performance, supporting people using coaching and mentoring approaches. Understand organisational cultures and diversity and their impact on leading and managing change. Know how to delegate effectively. Managing People Know how to manage multiple teams and develop high-performing teams. Understand performance management techniques, talent management models and how to recruit and develop people. Building Relationships Understand approaches to partner, stakeholder and supplier relationship management, including negotiation, influencing, and effective networking. Knowledge of collaborative working techniques to enable delivery through others and how to share best practice. Know how to manage conflict at all levels. Communication Understand interpersonal skills and different forms of communication and techniques (verbal, written, non-verbal, digital) and how to apply them appropriately. Personal Effectiveness – Managing Self Self-Awareness Understand own impact and emotional intelligence. Understand different learning and behaviour styles. Management of Self Understand time management techniques and tools, and how to prioritise activities and the use of different approaches to planning, including managing multiple tasks. Decision Making Understand problem-solving and decision-making techniques, including data analysis. Understand organisational values and ethics and their impact on decision making. Skills Organisational Performance – Delivering Results Operational Management Able to input into strategic planning and create plans in line with organisational objectives. Support, manage and communicate change by identifying barriers and overcoming them. Demonstrate commercial awareness, and be able to identify and shape new opportunities. Creation and delivery of operational plans, including setting KPIs, monitoring performance against plans. Producing reports, providing management information based on the collation, analysis and interpretation of data. Project Management Plan, organise and manage resources to deliver required outcomes. Monitor progress, and identify risk and their mitigation. Able to use relevant project management tools. Finance Able to monitor budgets and provide reports, and consider financial implications of decisions and adjust approach/recommendations accordingly. Interpersonal Excellence – Managing People and Developing Relationships Leading People Able to communicate organisational vision and goals and how these apply to teams. Support development through coaching and mentoring, and enable and support high-performance working. Able to support the management of change within the organisation. Managing People Able to manage talent and performance. Develop, build and motivate teams by identifying their strengths and enabling development within the workplace. Able to delegate and enable delivery through others. Building Relationships Able to build trust, use effective negotiation and influencing skills and manage conflict. Able to identify and share good practice, and work collaboratively with others both inside and outside of the organisation. Use of specialist advice and support to deliver against plans. Communication Able to communicate effectively (verbal, non-verbal, written, digital) and be flexible in communication style. Able to chair meetings and present using a range of media. Use of active listening, and able to challenge and give constructive feedback. Personal Effectiveness – Managing Self Self-Awareness Able to reflect on own performance, working style and its impact on others. Management of Self Able to create a personal development plan. Use of time management and prioritisation techniques. Decision Making Able to undertake critical analysis and evaluation to support decision-making. Use of effective problem-solving techniques Behaviours Takes Responsibility Drive to achieve in all aspects of work. Demonstrates resilience and accountability. Determination when managing difficult situations. Seeks new opportunities. Inclusive Open, approachable, authentic, and able to build trust with others. Seeks the views of others and values diversity. Agile Flexible to the needs of the organisation. Is creative, innovative and enterprising when seeking solutions to business needs. Positive and adaptable, responding well to feedback and the need for change. Open to new ways of working. Professionalism Sets an example, and is fair, consistent and impartial. Open and honest. Operates within organisational values Additional Information Entry Requirements The entry requirement for this apprenticeship will be decided by each employer, but may typically be five GCSEs at Grade C or higher. Duration Typically, this Apprenticeship will take 2 ½ years. Qualifications Apprentices without level 2 English and Maths will need to achieve this level prior to taking the end-point assessment. Progression On completion, apprentices can register as full members with the Chartered Management Institute and/or the Institute of Leadership & Management, and those with 3 years of management experience can apply for Chartered Manager status through the CMI. Level Level 5 Senior Healthcare Support Worker Level 3 Occupational Profile Senior Healthcare Support Workers help registered practitioners deliver healthcare services to people. As an experienced support worker, you carry out a range of clinical and non-clinical healthcare or therapeutic tasks under the direct or indirect supervision of the registered healthcare practitioner. You provide high-quality, compassionate healthcare, following standards, policies or protocols, and always acting within the limits of your competence. You may work in a range of services eg hospital, community, health or day case unit, birth centre or midwifery led unit, someone’s home, operating theatre, nursing or care home, assessment centre, hospice, school, prison, GP surgery, charity or voluntary organisation; working in partnership with individuals, families, carers and other service providers. Responsibilities and Duty Of The Role Duties are delegated to you in line with care plans. Not all duties are routine, and you will need to use your knowledge, experience and understanding to make decisions within your area of responsibility. You are accountable for your work and for reviewing the effectiveness of your actions. The role is undertaken following a period of experience in healthcare, so you are able to demonstrate best practice and act as a role model. You may supervise or guide the less experienced staff in your team. You follow the Code of Conduct for Healthcare Support Workers and Adult Social Care Workers. Additional Information Apprentices complete the core and select one option: Options 1. Adult Nursing Support, 2. Maternity Support, 3. Theatre Support, 4. Mental Health Support, 5. Children and Young People Support, 6. Allied Health Profession – Therapy Support Entry When recruiting, employers may select apprentices with prior experience as a support worker. Progression After a period of working and gaining experience, you may be able to work towards an Assistant Practitioner or Nursing Associate post or, providing you meet the entry requirements, apply to university to become a registered healthcare practitioner. Qualifications You must complete a Level 3 Diploma in Healthcare Support prior to taking the end-point assessment. Apprentices without level 2 English and maths will need to achieve this level prior to taking the end-point assessment. Industry Specific Requirements The apprentice must complete an induction which meets the 15 standards as set out in the Care Certificate. Level 3 Duration Typically 18 - 24 months Value You will be caring and compassionate, honest, conscientious and committed. honest, conscientious and committed. Behaviours You will treat people with dignity, respecting individual's diversity, beliefs, culture, needs, values, privacy and preferences, show respect and empathy for those you work with, have the courage to challenge areas of concern and work to best practice, be adaptable, reliable and consistent, show discretion, show resilience and self-awareness and show supervisory leadership. FAQ Senior Healthcare Support Worker Level 3 Apprenticeship Standard What is a Senior Healthcare Support Worker? Role Profile Senior Healthcare Support Workers work in a wide range of healthcare settings, and the team they work within may include workers from both health and social care. Apprentices may be based in hospitals, GP surgeries or community settings and will carry out a range of clinical and non-clinical tasks. Senior Healthcare Support Workers will report to a registered healthcare practitioner who will directly or indirectly supervise their work. What is the length of the apprenticeship programme? The time taken to complete the Senior Healthcare Support Worker Level 3 Apprenticeship Standard will vary, but it must last for a minimum of 18 months based on the student working full-time (30hrs + hours per week). If the student is part-time, the programme is lengthened to incorporate this. Bury College works to 24 months (21-month practical period followed by 3 months EPA). What are the Entry Requirements? ⦁ Level 1 Functional skill in Maths and English is expected, but the candidate will have to complete Level 2 Functional Skills as part of the standard ⦁ Each candidate will be considered and selected on an individual basis by the GMTH Staff and the training provider. ⦁ Applicants who are successful will be asked to undergo a Disclosure and Barring Service (DBS) check by their employing organisation, if not already done so for existing staff, before they start their studies. ⦁ Apprentices will need to demonstrate that they are of good health and good character prior to enrolment and on an ongoing basis throughout their studies and career. Initial Assessment Applicants will be asked to complete initial assessments for English and mathematics and skills scan to assess their knowledge, skills and behaviour. The results of these assessments will determine whether they are accepted onto the apprenticeship with their current qualifications, or a recommendation of delayed entry is made so they can undertake studies enabling them to achieve the required level of English and mathematics prior to commencing the apprenticeship. Admission to the Apprenticeship Programme Admission to this programme is only available to candidates who meet the following criteria. 1) They are employed full-time or part-time in a role relevant to the apprenticeship. 2) They have the right to live and work in the UK. 3) Their employer is participating in the Apprenticeship scheme. 4) Their employer is willing for them to attend the College (times and dates to be determined on the programme). Please note that an apprentice cannot be self-employed. What is 20% off the Job Training? “It’s learning which is undertaken outside of the normal day-to-day working routine and contributes to the achievement of an apprenticeship. It can be delivered at the apprentice’s normal place of work or off-site.” The government requires that a minimum of 20% of the apprentice’s time must be protected and away from the immediate demands of the job in order to develop the required knowledge and skills, but it is for employers to design how this is delivered. Some ways 20% off the job can be delivered are: ⦁ Participating in online forums relevant to their role and your industry. ⦁ Individual study time – whether it’s to complete coursework or review modules. ⦁ Being mentored, e.g. by a more senior colleague doing a job your apprentice would one day like to do. ⦁ Delivering a mentoring session – something many of our more senior leadership and management apprentices often do. ⦁ Completing workplace reflection diaries. We find these are a great way to embed learning! ⦁ Work shadowing with a colleague/mentor – then writing a reflection and lessons learnt report. ⦁ Group Learning Conferences – these can be a great way for your apprentice to learn new skills and ways of working from their peers. ⦁ Research tasks, e.g. to gain new knowledge of your industry. ⦁ Face-to-face tutor-led delivery/coaching sessions. ⦁ Internal learning and development programmes related to their apprenticeship. ⦁ Completion of e-learning – this is another great way we get ideas across to your apprentice in a way that fits around their job. ⦁ Completing project work for their apprenticeship. ⦁ Preparation for assessments. ⦁ Role-plays or simulations of workplace situations. We find these really help to embed new knowledge and skills! ⦁ Visits to other businesses or different business units to see how these work. ⦁ Attendance at competitions provides its work-relevant and helps their development, of course! ⦁ Attend industry shows, particularly where they might be able to watch presentations or seminars relevant to their role and industry. ⦁ Workplace 1-2-1 performance reviews, conducted by their line manager. ⦁ Training session’s e.g. manual handling or first aid. ⦁ Attending webinars on hot topics in your industry. What funding is available to cover the cost of the apprenticeship? GM Training Hub is working closely with large organisations to utilise their levy underspend. The Workforce Development Coordinator has created partnerships with CCGs and HEE to ensure funding is available for upskilling staff within Primary Care. Other ways funding could be made available are via co-investment. From 1st April 2019, small and medium-sized employers who do not pay the apprenticeship levy have now had their employer co-investment rate reduced to 5%. Prior to this reduction, small employers were able to access 90% government funding to cover the costs of apprenticeship training, and they then contributed the remaining 10%. The reduction to 5% comes as the Government's £695 million package to support apprenticeships. Small employers will now pay 5% towards the cost of apprenticeship training, and the government will pay the rest (95%) up to the funding band maximum. How many credits are required to complete it? Learners must achieve a minimum of 65 credits to gain this qualification. Learners must achieve 45 credits from the mandatory units and a minimum of 20 credits from the optional units. At least 37 of the credits must be achieved at level 3 or above. The qualification is formed of mandatory and optional units. The mandatory units cover core competencies whilst the optional units allow learners to choose from a variety of specialist areas to tailor the qualification to their needs, interests and to reflect the context of their work. What can I progress on to? On completion of the Apprenticeship (including End Point Assessment), you may be able to work towards a Nursing Associate post or, providing you meet the entry requirements, apply to university to become a Registered Healthcare Practitioner / Nurse. What qualifications will I achieve? ⦁ Level 3 Senior Healthcare Support Worker Apprenticeship Standard. ⦁ Level 3 Diploma in Healthcare Support. ⦁ Apprentices without level 2 English and maths will need to achieve this level prior to taking the end-point assessment. *Level 3 is equivalent to A levels at grades A to E Team Leader / Supervisor (ILM) Level 3 Occupational Profile A team leader/supervisor is a first-line management role, with operational/project responsibilities or responsibility for managing a team to deliver a clearly defined outcome. They provide direction, instructions and guidance to ensure the achievement of set goals. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities will vary, but the knowledge, skills and behaviours needed will be the same whatever the role. Key responsibilities are likely to include supporting, managing and developing team members, managing projects, planning and monitoring workloads and resources, delivering operational plans, resolving problems, and building relationships internally and externally. Roles/Occupations may include: Supervisor, Team Leader, Project Officer, Shift Supervisor, Foreperson, and Shift Manager. Responsibilities and Duties In The Role Knowledge Interpersonal excellence – managing people and developing relationships Leading People Understand different leadership styles and the benefits of coaching to support people and improve performance. Understand organisational cultures, equality, diversity and inclusion. Managing People Understand people and team management models, including team dynamics and motivation techniques. Understand HR systems and legal requirements, and performance management techniques including setting goals and objectives, conducting appraisals, reviewing performance, absence management, providing constructive feedback, and recognising achievement and good behaviour. Building Relationships Understand approaches to customer and stakeholder relationship management, including emotional intelligence and managing conflict. Know how to facilitate cross-team working to support the delivery of organisational objectives. Communication Understand different forms of communication and their application. Know how to chair meetings, hold challenging conversations, provide constructive feedback and understand how to raise concerns. Organisational Performance - Delivering Results Operational Management Understand how organisational strategy is developed. Know how to implement operational/team plans and manage resources and approaches to managing change within the team. Understand data management and the use of different technologies in business. Project Management Understand the project lifecycle and roles. Know how to deliver a project including: managing resources, identifying risks and issues, and using relevant project management tools. Finance Understand organisational governance and compliance, and how to deliver Value for Money. Know how to monitor budgets to ensure efficiencies and that costs do not overrun. Personal Effectiveness – Managing Self Awareness of Self Know how to be self-aware and understand unconscious bias and inclusivity. Understand learning styles, feedback mechanisms and how to use emotional intelligence Management of Self Understand time management techniques and tools, and how to prioritise activities and approaches to planning Decision Making Understand problem-solving and decision-making techniques, and how to analyse data to support decision-making. Skills Interpersonal Excellence – Managing People and Developing Relationships Leading People Able to communicate the organisation's strategy and team purpose, and adapt style to suit the audience. Support the development of the team and people through coaching, role modelling values and behaviours, and managing change effectively. Managing People Able to build a high-performing team by supporting and developing individuals and motivating them to achieve. Able to set operational and personal goals and objectives and monitor progress, providing clear guidance and feedback. Building Relationship Building trust with and across the team, using effective negotiation and influencing skills, and managing any conflicts. Able to contribute to discussions and provide feedback (to team and more widely), and identify and share good practice across teams. Building relationships with customers and managing these effectively. Communication Able to communicate effectively (verbal, written, digital), chair meetings and present to the team and management. Use of active listening and provision of constructive feedback. Organisational Performance – Delivering Results Operational Management Able to communicate organisational strategy and deliver against operational plans, translating goals into deliverable actions for the team, and monitoring outcomes. Able to adapt to change, identifying challenges and solutions. Ability to organise, prioritise and allocate work, and effectively use resources. Able to collate and analyse data, and create reports. Project Management Able to organise, manage resources and risk, and monitor progress to deliver against the project plan. Ability to use relevant project management tools, and take corrective action to ensure successful project delivery. Finance Applying organisational governance and compliance requirements to ensure effective budget controls. Personal Effectiveness – Managing Self Self-Awareness Able to reflect on own performance, seek feedback, understand why things happen, and make timely changes by applying learning from feedback received. Management of Self Able to create an effective personal development plan and use time management techniques to manage workload and pressure. Decision Making Use of effective problem-solving techniques to make decisions relating to delivery using information from the team and others, and be able to escalate issues when required. Behaviours Takes Responsibility Drive to achieve in all aspects of work. Demonstrates resilience and accountability. Determination when managing difficult situations. Inclusive Open, approachable, authentic, and able to build trust with others. Seeks views of others. Agile Flexible to the needs of the organisation. Is creative, innovative and enterprising when seeking solutions to business needs. Positive and adaptable, responds well to feedback and the need for change. Professionalism Sets an example, and is fair, consistent and impartial. Open and honest. Operates within organisational values Trainee Nurse Associate Level 5 A nursing associate is a new role within the nursing team. Nursing associates work with healthcare support workers and registered nurses to deliver care for patients and the public. Working Life Nursing associates work across all four fields of nursing: adult, children’s, mental health, and learning disability. Your skills and responsibilities will vary, depending on the care setting you work in. You’ll need to demonstrate the values and behaviours of the NHS Constitution and a knowledge of physical health, mental health and illness prevention. Your duties are likely to include: Undertaking clinical tasks including venepuncture and ECGs. Supporting individuals and their families and carers when faced with unwelcome news and life-changing diagnoses. Performing and recording clinical observations such as blood pressure, temperature, respirations and pulse. Discussing and sharing information with registered nurses on a patient’s condition, behaviour, activity and responses. Ensuring the privacy, dignity and safety of individuals is maintained at all times. Recognising issues relating to safeguarding vulnerable children and adults Entry Requirements To begin your training as a nursing associate, you’ll need GCSEs grade 9 to 4 (A to C) in maths and English, or Functional Skills Level 2 in maths and English as a minimum. You will also need to demonstrate your ability to study to a level 5 foundation degree and commit to completing the Nursing Associate Apprenticeship programme. Some places are available through direct application to universities. Applicants accepted onto courses this way will need to fund their own training. Training and Development You will undertake academic learning one day a week and work-based learning the rest of the week. You'll be employed in a specific healthcare setting, such as an acute, community or mental health hospital, care home or hospice, but also gain experience in other health and care settings and situations. This will mean travelling to placements and working a mix of shifts. It is very important to plan and manage the competing demands of your job role, study and placements. You will develop an understanding of all elements of the nursing process and of caring for individuals with particular conditions such as dementia, mental ill health and learning disabilities/difficulties. Qualified nursing associates will be required to work to a nationally recognised code of conduct. Once you’ve finished your training, you’ll have the knowledge, understanding, skills, attitudes and behaviours to work as a nursing associate. Registration The Nursing and Midwifery Council (NMC) is responsible for registering and regulating nursing associates. The NMC nursing associate register opened in January 2019. Read more about the way the NMC regulates nursing associates and see the Standards of proficiency for nursing associates. Where The Role Can Lead The Nursing Associate role is employed across health and care services. Qualified TNAs can also go on to train as a Registered Nurse by putting their training towards a shortened nursing degree or degree-level nursing apprenticeship. Nursing Careers Resource A careers resource has been jointly developed by the Royal College of Nursing (RCN) and Health Education England (HEE) to help support clinical staff and registered nurses plan their health careers effectively. It shows different ways that you can develop your careers with case studies, videos and next steps. Visit the RCN/HEE careers resource for clinical support staff. Below are the apprenticeship qualifications that we have.

4pm - 8pm Back Yorkshire Street Pharmacy Xmas Day - 4pm - 8pm Boxing Day - 12pm - 8pm New Year Day - 4pm - 8pm Phone 01706 559 002 Location 200 Yorkshire Street, Rochdale OL16 2DW, UK

Training Meet our Roles Back to list We are supporting the Primary Care Networks (PCN) to understand how these roles will be embedded across Heywood, Middleton and Rochdale ICS (Integrated Care System) and we now include Bury. As the local Training Hub, our Primary Care Academy will support future workforce planning as one of its core functions.There are multiple roles and information about them is developing all the time. ARRS roles To support Primary care networks (PCNs), the Additional Roles Reimbursement Scheme (ARRS) provides funding for 26,000 additional roles to create bespoke multi-disciplinary teams. Primary care networks assess the needs of their local population and, working with local community services, make support available to people where it is most needed. Find out more about each of the roles below. Advanced Practitioner Advanced Practitioners are an integral part of the 21st century NHS workforce as new models of care are transforming the way patients are treated. Advanced Practitioners work at level 7 across the four pillars of advanced practice – clinical, management & leadership, research & education, and offer multiple benefits to the health service and the population. They bring more holistic care to patients, support continuity of care and extend the scope of practice across traditional boundaries. This leads in turn to a greater focus on prevention, more personalised care, a more efficient team, a faster response to patient needs and better outcomes. They are instrumental in supervising the multi-professional team in primary care, they attract and lead research and audits, and manage highly complex high-risk patients. They have a leadership role in the ICS around pathways and population health. https://www.hee.nhs.uk/our-work/advanced-clinical-practice Care Coordinator Care Coordinators play an important role within a PCN to proactively identify and work with people, including the frail/elderly and those with long-term conditions, to provide coordination and navigation of care and support across health and care services. https://www.youtube.com/watch?v=coyKqj5XiV8 Care Coordinators could potentially provide extra time, capacity, and expertise to support patients in preparing for or in following-up clinical conversations they have with primary care professionals. They will work closely with the GPs and other primary care professionals within the PCN to identify and manage a caseload of identified patients, making sure that appropriate support is made available to them and their carers, and ensuring that their changing needs are addressed. This is achieved by bringing together all the information about a person’s identified care and support needs and exploring options to meet these within single personalised care and support plan, based on what matters to the person. https://www.e-lfh.org.uk/programmes/person-centred-approaches/ Clinical Pharmacist Clinical pharmacists work in primary care as part of a multidisciplinary team in a patient-facing role to clinically assess and treat patients using expert knowledge of medicines for specific disease areas. https://www.youtube.com/watch?v=mgQ_jr1tPHE They will be prescribers, or if not, can complete an independent prescribing qualification following completion of the 18-month Centre for Pharmacy Postgraduate Education (CPPE) pathway. They work with and alongside the general practice team, taking responsibility for patients with chronic diseases and undertaking clinical medication reviews to proactively manage people with complex polypharmacy, especially for the elderly, people in care homes and those with multiple comorbidities. www.healthcareers.nhs.uk Pharmacist Pay and benefits If you work in the NHS, for example in a hospital or a GP practice, you’ll usually start on band 6 of the Agenda for Change pay scale. As your NHS career progresses, you could reach band 9 as a chief pharmacist.  You’ll also get at least 27 days of annual leave plus bank holidays which increases after five years of service, as well as the NHS pension scheme. If you’re working in a sector such as a community pharmacy, pay and benefits may differ but are typically in line with the NHS agenda for change pay rates. You may even choose to own and run your own community pharmacy. Dietician Dietitians are healthcare professionals that diagnose and treat diet and nutritional problems, both at an individual patient and wider public health level. Working in a variety of settings with patients of all ages, dietitians support changes to food intake to address diabetes, food allergies, coeliac disease and metabolic diseases. https://www.youtube.com/watch?v=9w73JIucOHw Dietitians also translate public health and scientific research on food, health and disease into practical guidance to enable people to make appropriate lifestyle and food choices. www.healthcareers.nhs.uk Dietitian Entry requirements You must first successfully complete an approved degree in dietetics, usually at undergraduate level. First Contact Practitioner First Contact Physiotherapists (FCPs) are qualified autonomous clinical practitioners who can assess, diagnose, treat and manage musculoskeletal (MSK) problems and undifferentiated conditions and – where appropriate – discharge a person without a medical referral. https://www.youtube.com/watch?v=swZrNNeiZBU FCPs working in this role can be accessed directly by self-referral or by staff in GP practices who can direct patients to them to establish a rapid and accurate diagnosis and management plan to streamline pathways of care. https://www.csp.org.uk/professional-clinical/first-contact-physiotherapy GP Assistant As part of the wider team in general practice, General Practice Assistants provide a support role, carrying out administrative tasks, combined in some areas with basic clinical duties. They focus on supporting General Practitioners in their day-to-day management of patients, specifically aimed at reducing the administrative burden, making the best use of consultation time and supporting those particularly vulnerable to isolation who are regular attenders at the practice. Development of the role depends on a range of factors – patient needs, existing skills mix, culture and having the staff, time and financial resources to invest in work-based learning, mentorship and supervision. https://www.hee.nhs.uk/our-work/gp-assistant Health and Wellbeing Coach Health and Wellbeing Coaches (HWBCs) will predominately use health coaching skills to support people with lower levels of patient activation to develop the knowledge, skills, and confidence to become active participants in their care so that they can reach their self-identified health and wellbeing goals. They may also provide access to self-management education, peer support and social prescribing. https://www.youtube.com/watch?v=godAfhj6lic HWBCs will use a non-judgemental approach that supports the person to self-identify existing issues and encourages proactive prevention of new and existing illnesses. This approach is based on using strong communication and negotiation skills, supports personal choice and positive risk-taking, addresses potential consequences, and ensures people understand the accountability of their own decisions based on what matters to the person. They will work alongside people to coach and motivate them through multiple sessions, supporting them to self-identify their needs, set goals, and help them to implement their personalised health and care plan. https://www.england.nhs.uk/publication/health-coaching-summary-guide-and-technical-annexes/ Mental Health Practitioner Mental Health Practitioners – including Improving Access to Psychological Therapy (IAPT) – to be included in the scheme from April 2021 – Awaiting further advice and guidance. https://www.youtube.com/watch?v=-itZrsCkT0w Nursing Associate Working alongside GPs to meet patients' healthcare needs. The Nursing Associate is a new support role in England that bridges the gap between healthcare support workers and registered nurses to deliver hands-on, person-centred care as part of the nursing team. Nursing Associates work with people of all ages in a variety of settings in health and social care. https://www.youtube.com/watch?v=0I66btd20Dc The role was introduced in response to the Shape of Caring Review (2015), to help build the capacity of the nursing workforce and the delivery of high-quality care . It will be a vital part of the wider health and care team and aims to: support the career progression of healthcare assistants enable nurses to focus on more complex clinical work increase the supply of nurses by providing a progression route into graduate-level nursing. For further information about the Nursing Associate role visit www.healthcareers.nhs.uk Nursing associate Your training You'll undertake a combination of academic learning and work-based learning. You'll be employed in a healthcare setting such as an acute, community or mental health hospital, care home or hospice but also gain experience in other settings. This will mean travelling to placements and working a mix of shifts. It is very important to plan and manage the competing demands of your job role, study and placements. Occupational Therapist Working alongside GPs to meet patients' healthcare needs. https://www.youtube.com/watch?v=NyMRdpCTxrc Occupational therapists (OTs) support people of all ages with problems resulting from physical, mental, social, or development difficulties. OTs provide interventions that help people find ways to continue with everyday activities that are important to them. This could involve learning new ways to do things or making changes to their environment to make things easier. As patients’ needs are so varied, OTs help GPs to support patients who are frail, with complex needs, live with chronic physical or mental health conditions, manage anxiety or depression, require advice to return or remain in work and need rehabilitation so they can continue with previous occupations (activities of daily living). www.healthcareers.nhs.uk Occupational therapist Entry requirements To become an occupational therapist, you’ll need a degree in occupational therapy, which usually takes three years full time or up to six years part time. In postgraduate studies, it’s possible to gain a Masters degree in one to two years. Once you’ve successfully completed your degree, you’ll need to register with the Health and Care Professions Council (HCPC) before you can start practising. The other option is to apply for an apprenticeship degree. Paramedic Working alongside GPs to meet patients' healthcare needs. https://www.youtube.com/watch?v=yQ9Ojn-5NZE This role is currently under review. A qualified HCPC registered Paramedic has at least 3 years of postgraduate experience. There needs to be a narrative that highlights their paramedic skills around trauma, emergency and urgent care and their ability to improve conveyance rates. www.healthcareers.nhs.uk Paramedic Entry requirements To practise as a paramedic, you’ll first need to successfully complete an approved degree in paramedic science or with an apprenticeship degree. You’ll then need to apply to an ambulance service as a qualified paramedic and register with the Health and Care Professions Council (HCPC). Paramedic science courses usually take between three or four years full time and include a mixture of theory and practical work including placements with the ambulance services. Pharmacy Technician Working alongside GPs to meet patients' healthcare needs. https://www.youtube.com/watch?v=ouiV2vHNvB4 Pharmacy Technicians play an important role within General Practice and complement the work of Clinical Pharmacists through the utilisation of their technical skillset. Their deployment within primary care settings allows the application of their acquired pharmaceutical knowledge in tasks such as audits, discharge management, prescription issuing, and where appropriate, informing patients and other members of the PCN workforce. Work is often under the direction of Clinical Pharmacists, and this benefit is realised through the creation of a PCN pharmacy team. Physician Associate Working alongside GPs to meet patients' healthcare needs. https://www.youtube.com/watch?v=D5QfyjY-mw8 Physician Associates (PAs) are healthcare professionals with a generalist medical education who work alongside doctors providing medical care as an integral part of the multidisciplinary team. Physician Associates are dependent practitioners who work under the supervision of a fully trained and experienced doctor. They bring new talent and add to the skill mix within teams, providing a stable, generalist section of the workforce which can help ease the workforce pressures that the NHS currently faces. Podiatrist Working alongside GPs to meet patients' healthcare needs. https://www.youtube.com/watch?v=e7_GHDb7Pyg Podiatrists are healthcare professionals who have been trained to diagnose and treat foot and lower limb conditions. Podiatrists provide assessment, evaluation and foot care for a wide range of patients, which range from low risk to long-term acute conditions. Many patients fall into high-risk categories such as those with diabetes, rheumatism, cerebral palsy, peripheral arterial disease and peripheral nerve damage. www.healthcareers.nhs.uk Podiatrist Entry requirements The most popular way into podiatry is through an approved degree course or a Masters degree in podiatry. It usually takes two to three years full time and over four years part-time. Once you’ve successfully completed your degree you’ll need to register with the Health and Care Professions Council (HCPC) before you can start practising. The other option is to apply for a degree apprenticeship. Entry requirements for an undergraduate course are typically: five GCSEs (grades A-C), including language, maths and science. Social Prescriber Working alongside GPs to meet patients' healthcare needs. https://www.youtube.com/watch?v=QES76Tw1Fx8 Social prescribing enables all primary care staff and local agencies to refer people to a link worker. Link workers give people time and focus on what matters to the person as identified through shared decision-making or personalised care and support planning. They connect people to community groups and agencies for practical and emotional support. They work within multidisciplinary teams and collaborate with local partners to support community groups to be accessible and sustainable and help people start new groups. Social prescribing complements other approaches such as ‘active signposting’. Link workers typically support people on average over 6-12 contacts (including phone calls, meetings and home visits) with a typical caseload of 200-250 people per year, depending on the complexity of people’s needs and the maturity of the social prescribing scheme. We are supporting the rollout of the new roles within primary care that are highlighted in the Additional Roles Reimbursement Scheme (ARRS).

9am - 5.30pm Back Boots the Chemist Xmas Day - 9am - 5.30pm Boxing Day - Closed New Year Day - 10am - 4pm Phone 0161 705 2846 Location 32-36 The Mall, Bury, UK

1dfed1f8-63a1-4510-8b0c-246faa9da0cd < Back Rochdale Road Medical Centre Rochdale Road, Middleton, Manchester M24 2PU, UK 0161 643 9131 Visit website Primary Care Network: Middleton

1 Back Rochdale Town Hall Often hailed as one of the UK’s greatest municipal buildings, Rochdale Town Hall is a Gothic Revival wonder designed by William Henry Crossland and opened in 1871. The clock tower, soaring over the Esplanade and the River Roch, is a replacement, as the original burnt down in 1883, to be redesigned by Alfred Waterhouse along the same lines as Manchester Town Hall. Take some time to appreciate the main facade from the car park, where the portico with three pointed arches is crested by four gilded lions. Further up you can make out Rochdale’s coat of arms, along an embattled parapet decorated with gargoyles. Public tours are given on the first Monday of the month, and it’s a chance to grab with both hands, to explore the labyrinth of corridors, the Great Hall, Mayor’s Parlour and old Magistrates’ Retiring Room and enjoy a 15-minute recital on the James Jepson Binns organ installed in 1913. Previous Next

10am - 4pm Back Asda Pharmacy Xmas Day - 10am - 4pm Boxing Day - Closed New Year Day - 10am - 4pm Phone 0161 724 2510 Location Pilkington Way, Radcliffe, Manchester M26 3DA, UK

4pm - 8pm Back Seemed Pharmacy Xmas Day - 4pm - 8pm Boxing Day - 12pm - 4pm New Year Day - 4pm - 8pm Phone 0161 620 7100 Location 165 Waterloo Street, Oldham OL4 1EN, UK

2 Back Hollingworth Lake Excavated in 1800 to feed the Rochdale Canal, Hollingworth Lake evolved into a tourist escape in the Victorian period. You can see why, as the reservoir has a location full of drama, looking north and east to the Pennines and the distant gritstone escarpment of Blackstone Edge. Captain Matthew Webb, the first man to swim the Channel in 1875, trained at Hollingworth Lake. Since the 1970s the lake has belonged to Rochdale Council as a country park and has been revived as a leisure amenity. There’s an activity centre on the west bank for sailing, kayaking and canoeing, rowing and windsurfing. Around the shore to the north is the visitor centre, which houses a cafe, a permanent exhibition of local heritage and wildlife and a small art gallery. You can also pick up a fishing licence at the centre, and see if you can land one of the lake’s many carp, roach, tench, bream and perch. Hollingworth Lake Water Activity Centre Hollingworth Lake Visitor Centre Previous Next