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Apprenticeship Qualifications Below are the apprenticeship qualifications that we have. Please read more information on each qualification. BSc Hons Registered Nurse Degree Apprenticeship Our BSc (Hons) Nursing (Adult) Degree Apprenticeship allows you to invest in your workforce by combining university education, work-based learning and ongoing professional development. While working as a valuable member of your team, your apprentices can develop the knowledge, skills and behaviours needed to promote health and wellbeing for people and communities and give care, advice and support to sick, injured or disabled people. Expression of Interest Form Key information Award: BSc (Hons) Mode of Study: Full-time Duration: 3 years Location: University of Bolton Start date: To be confirmed Course Details Our BSc (Hons) Nursing (Adult) Degree Apprenticeship is designed to support the development of confident, professional nurses, able to deliver and lead adult care within an ever-changing health and social care environment. You can offer structured on-the-job training and a nationally recognised qualification in nursing, helping you attract the best new talent and retain valued staff through career progression. Your apprentices will be able to put their new skills and understanding into practice immediately, benefitting your organisation and the communities you serve without delay. This programme has been fully mapped to the Registered Nurse Degree (NMC 2018) Apprenticeship standard (ST0781) and study at the University will complement learning in your workplace. We’ll work with you to devise individual learning agreements for each of your apprentices, ensuring they fulfil the criteria of the apprenticeship, as well as develop additional skills and knowledge valuable for your organisation. Our passionate and knowledgeable staff will support your apprentices as they learn to care for adults with acute and long-term illnesses, in hospital and at home, and gain expertise in health promotion and disease prevention. On successful completion of this qualification, your apprentices will possess the knowledge and skills needed to perform as independent, highly competent, compassionate nurses who can be trusted to maintain professional standards and assure the protection of the public. If your employee is a qualified nursing associate or assistant practitioner, then they may be able to join this course at Level 2 (HE5) and top-up their existing foundation degree to achieve the BSc (Hons) Nursing (Adult) and complete the degree apprenticeship in two years or less. This well-recognised route for healthcare practitioners recognises and values their prior learning and experience and allows them to take on full nursing responsibilities more quickly. If you’re looking for undergraduate-level training in this subject area but don’t work for an employer who is offering apprenticeships, please see our related courses section for details of study opportunities that don’t require current employment. Highlights The course is approved by the Nursing and Midwifery Council (NMC), and upon successful completion, your apprentices will be eligible to apply to register as a qualified nurse. When apprentices successfully complete the endpoint assessment for this course, they will receive a Degree Apprenticeship Certificate from the relevant awarding body, and be awarded an academic degree – the BSc (Hons) Nursing (Adult) from the University of Bolton. Face-to-face sessions and one-to-one support are offered by our professional expert academic tutors who come from a wide range of clinical and academic backgrounds. Your apprentices will have access to facilities in the flagship £31 million Bolton One building, including our state-of-the-art Clinical Simulation Suites where they will be able to practice skills and develop knowledge using clinical equipment and simulators. We’ll guide your apprentices as they gain key skills, values and behaviours including professional curiosity, interpersonal and communication skills, initiative, leadership, research and critical reflection, partnership working, self-care and resilience, record keeping, and workload management. Key Features Course materials are available online, allowing your apprentices to prepare work in advance and make the most of the highly interactive in-class tuition. Our approach to teaching and learning is ‘student-centred’ so we’ll work with your apprentices on an individual basis, providing tailored help and support throughout their studies. Qualified healthcare practitioners contribute towards each of the modules, and are invited as guest speakers so that apprentices have the opportunity to learn from their first-hand examples of current practice. We also work to help your apprentices appreciate the views of health and social care service users and carers by involving them throughout the course. Quarterly and annual reviews, where each apprentice, their workplace mentor and a member of our team meet to assess your apprentice’s progress, promote continuing conversation between your workplace and the University. This helps to ensure the success of your apprentices and maximise the value of their studies to your organisation. Professional recognition The course is approved by the Nursing and Midwifery Council (NMC). On successful completion of the programme, graduate apprentices will be eligible to apply for professional registration with the NMC. Successful apprentices will be awarded a BSc (Hons) Nursing (Adult) from the University of Bolton and a Degree Apprenticeship Certificate from the relevant awarding body. Entry Requirements Any subjects are acceptable at Level 3, but health and social care related subjects are preferred. Applicants should also have at least five GCSEs at grade C or above or grade 4 to 9 (or equivalent) including English Language, Mathematics and, preferably, a science subject. Please contact us for a list of acceptable GCSE equivalents. Qualifications gained outside England and Wales will be assessed on an individual basis according to guidance by the Nursing and Midwifery Council (NMC). The Recognition of Prior Learning (RPL) or Recognition of Prior Experiential Learning (RPEL) route may be used for entry. If your apprentice has already successfully completed an FdSc Nursing Associate programme approved by the Nursing and Midwifery Council or a FdA Health and Social Care (Assistant Practitioner) qualification, then they may be eligible to apply for exemptions towards the BSc (Hons) Nursing (Adult). If they apply to join the degree at Level 2 (HE5), they may make a claim for recognition of prior learning (RPL) up to a maximum of 50% of the programme. Please note that they will be required to produce a portfolio of evidence towards this RPL claim. Please contact us for further details. Each candidate will be considered and selected on an individual basis by both the employer and academic staff. After successful short-listing, applicants will be invited to take part in our values-based recruitment process. The interview process will involve face-to-face interviews with academic staff, practice staff and service users. Applicants will also assessed on their values, behaviours, communication and problem solving skills, and undertake a numeracy and literacy assessment. We’re seeking apprentices who can demonstrate commitment to a nursing career, who have excellent communication skills and who are caring, compassionate and courageous. Applicants who are successful at the interview stage, will be asked to undergo occupational health screening and a Disclosure and Barring Service (DBS) check by their employing organisation. Applicants must demonstrate that they are of good health and good character and satisfactorily pass occupational health screening. Apprentices will need to demonstrate that they are of good health and good character prior to enrolment and on an on-going basis throughout their studies and career. This course involves regulated activity so applicants must gain an Enhanced Disclosure certificate from the Disclosure and Barring Service (DBS) before starting their studies. Charges are payable to cover the cost of the DBS Enhanced Disclosure application and annual registration with the online Update Service. Admission to this programme is only available to candidates who meet the following criteria. 1) They are employed full-time in a role relevant to the apprenticeship. 2) They have the right to live and work in the UK. 3) Their employer is participating in the Degree Apprenticeship scheme. 4) Their employer is willing to sponsor them to attend the University full-time (times and dates to be determined). Please note that an apprentice cannot be self-employed. An applicant must have GCSEs in English and Mathematics at grade C or above or grade 4 to 9, or hold an equivalent such as Functional Skills Level 2 in Literacy and Numeracy, and they will be asked to complete initial assessments for English and mathematics. The results of these assessments will determine whether they are accepted on to the apprenticeship with their current qualifications, or a recommendation of delayed entry is made so they can undertake studies enabling them to achieve the required level of English and mathematics prior to commencing the apprenticeship. If English isn’t the applicant's first language, they will also need IELTS 7.0 with no less than 6.5 in any band (or equivalent). We also accept a range of other English language qualifications. To be eligible for tuition fee funding through the Apprenticeship Levy, candidates should not normally have already completed a qualification at the same level as the proposed apprenticeship, unless that qualification was gained in a completely unrelated discipline. Business Administrator Level 3 Occupational Profile Business administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors. This includes small and large businesses alike; from the public sector, private sector and charitable sector. The role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services. Business administrators develop key skills and behaviours to support their own progression towards management responsibilities. The responsibilities of the role are to support and engage with different parts of the organisation and interact with internal or external customers. With a focus on adding value, the role of business administrator contributes to the efficiency of an organisation, through support of functional areas, working across teams and resolving issues as requested. The flexibility and responsiveness required allows the apprentice to develop a wide range of skills. The business administrator is expected to deliver their responsibilities efficiently and with integrity – showing a positive attitude. The role involves demonstrating strong communication skills (both written and verbal) and adopting a proactive approach to developing skills. The business administrator is also expected to show initiative, managing priorities and own time, problem-solving skills, decision-making and the potential for people management responsibilities through mentoring or coaching others. Responsibilities and Duties To The Role Skills IT Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required. Record and Document Production Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks. Decision Making Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate. Interpersonal Skills Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge. Communications Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department. Quality Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues. Planning and Organisation Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation. Project Management Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation. Knowledge The Organisation Understands organisational purpose, activities, aims, values, vision for the future, resources and the way that the political/economic environment affects the organisation. Vaule Of Their Skills Knows organisational structure and demonstrates understanding of how their work benefits the organisation. Knows how they fit within their team and recognises how their skills can help them to progress their career. Stakeholders Has a practical knowledge of managing stakeholders and their differing relationships to an organisation. This includes internal and external customers, clients and/or suppliers. Liaises with internal/external customers, suppliers or stakeholders from inside or outside the UK. Engages and fosters relationships with suppliers and partner organisations. Revelvant Regulation Understands laws and regulations that apply to their role including data protection, health & safety, compliance etc. Supports the company in applying the regulations. Polices Understands the organisation's internal policies and key business policies relating to sector. Business Fundamentals Understands the applicability of business principles such as managing change, business finances and project management. Processes Understands the organisation's processes, e.g. making payments or processing customer data. Is able to review processes autonomously and make suggestions for improvements. Applying a solutions-based approach to improve business processes and helping define procedures. Understands how to administer billing, process invoices and purchase orders. External Environment Factors Understands relevant external factors e.g. market forces, policy & regulatory changes, supply chain etc. and the wider business impact). Where necessary understands the international/global market in which the employing organisation is placed. Behaviours Professionalism Behaves in a professional way. This includes: personal presentation, respect, respecting and encouraging diversity to cater for wider audiences, punctuality and attitude to colleagues, customers and key stakeholders. Adheres to the organisation's code of conduct for professional use of social media. Acts as a role model, contributing to team cohesion and productivity – representing the positive aspects of team culture and respectfully challenging inappropriate prevailing cultures. Personal Qualities Shows exemplary qualities that are valued including integrity, reliability, self-motivation, being pro-active and a positive attitude. Motivates others where responsibility is shared. Managing Performance Takes responsibility for their own work, accepts feedback in a positive way, uses initiative and shows resilience. Also takes responsibility for their own development, knows when to ask questions to complete a task and informs their line manager when a task is complete. Performs thorough self-assessments of their work and complies with the organisation's procedures. Adaptability Is able to accept and deal with changing priorities related to both their own work and to the organisation. Responsibility Demonstrates taking responsibility for team performance and quality of projects delivered. Takes a clear interest in seeing that projects are successfully completed and customer requests handled appropriately. Takes initiative to develop own and others' skills and behaviours. Additional Information Duration The apprenticeship will typically take between 12 and 18 months to complete. Level This apprenticeship standard is at Level 3. Qualifications Where a business administrator has not already achieved Level 2 English and Maths, they must do so before taking the end-point assessment. Career Progression The administration role may be a gateway to further career opportunities, such as management or senior support roles. Customer Service Practitioner Level 2 Occupational Profile The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type. Your actions will influence the customer experience and their satisfaction with your organisation. You will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers. You provide service in line with the organisation’s customer service standards and strategy and within appropriate regulatory requirements. Your customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media. Responsibilites and Duties To The Role Knowledge Knowing Your Customers Understand who customers are. Understand the difference between internal and external customers. Understand the different needs and priorities of your customers and the best way to manage their expectations, recognising and knowing how to adapt style to be highly effective. Understanding The Organisation Know the purpose of the business and what ‘brand promise' means Know your organisation’s core values and how they link to the service culture. Know the internal policies and procedures, including any complaints processes and digital media policies that are relevant to you and your organisation. Meeting Regulations and Legislation Know the appropriate legislation and regulatory requirements that affect your business. Know your responsibility in relation to this and how to apply it when delivering service. Systems and Resources Understand types of measurement and evaluation tools available to monitor customer service levels. Know how to use systems, equipment and technology to meet the needs of your customers. Your Role and Responsibility Understand your role and responsibility within your organisation and the impact of your actions on others. Know the targets and goals you need to deliver against. Customer Experience Understand how establishing the facts enable you to create a customer focused experience and appropriate response. Understand how to build trust with a customer and why this is important. Product and Service Knowledge Understand the products or services that are available from your organisation and keep up-to-date. Skills Interpersonal Skills Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery. Communication Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions. Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand. Influencing Skills Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the cusomer and your organisation. Dealing With Customer Conflict and Challenge Demonstrate patience and calmness. Show you understand the customer’s point of view. Use appropriate sign-posting or resolution to meet your customers needs and manage expectations. Maintain informative communication during service recovery. Behaviours Developing Self Take ownership for keeping your service knowledge and skills up-to-date. Consider personal goals and propose development that would help achieve them. Being Open To Feedback Act on and seek feedback from others to develop or maintain personal service skills and knowledge. Team Working Frequently and consistently communicate and work with others in the interest of helping customers efficiently. Share personal learning and case studies with others, presenting recommendations, and improvement to support good practice. Equality – Treating All Customers as Individuals Treat customers as individuals to provide a personalised customer service experience. Uphold the organisations core values and service culture through your actions. Presentation – Dress Code, Professional Language Demonstrate personal pride in the job through appropriate dress and positive and confident language. “Right First Time” Use communication behaviours that establish clearly what each customer requires and manage their expectations. Take ownership from the first contact and then take responsibility for fulfilling your promise. Additional Information Duration The apprenticeship will take a minimum of 12 months to complete Entry Requirments Apprentices will be required to have or achieve level 1 English and Maths and to have taken level 2 English and Maths tests prior to completion of their Apprenticeship. Link to Professional Registration Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level. Level The apprenticeship is level 2 Customer Service Specialist Level 3 Occupational Profile The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types. You are an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries. You are often an escalation point for complicated or ongoing customer problems. As an expert in your organisation’s products and/or services, you share knowledge with your wider team and colleagues. You gather and analyse data and customer information that influences change and improvements in service. Utilising both organisational and generic IT systems to carry out your role with an awareness of other digital technologies. This could be in many types of environment including contact centres, retail, webchat, service industry or any customer service point. Responsibilities and Duties To The Role Knowledge Business Knowledge and Understanding Understand what continuous improvement means in a service environment and how your recommendations for change impact your organisation Understand the impact your service provision has on the wider organisation and the value it adds Understand your organisation’s current business strategy in relation to customers and make recommendations for its future Understand the principles and benefits of being able to think about the future when taking action or making service related decisions Understand a range of leadership styles and apply them successfully in a customer service environment Customer Journey Knowledge Understand and critically evaluate the possible journeys of your customers, including challenges and the end-to-end experience Understand the reasons why customer issues and complex situations sometimes need referral or escalation for specialist attention Understand the underpinning business processes that support you in bringing about the best outcome for customers and your organisation Understand commercial factors and authority limits for delivering the required customer experience Knowing Your Customers and Their Needs / Customer Insight Know your internal and external customers and how their behaviour may require different approaches from you Understand how to analyse, use and present a range of information to provide customer insight Understand what drives loyalty, retention and satisfaction and how they impact on your organisation Understand different customer types and the role of emotions in bringing about a successful outcome Understand how customer expectations can differ between cultures, ages and social profiles Customer Service Culture and Environment Awareness Keep current, knowledge and understanding of regulatory considerations, drivers and impacts in relation to how you deliver for customers Understand your business environment and culture and the position of customer service within it Understand your organisation structure and what role each department needs to play in delivering Customer Service and what the consequences are should things go wrong Understand how to find and use industry best practice to enhance own knowledge Skills Business Focused Service Delivery Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice Resolve complex issues by being able to choose from and successfully apply a wide range of approaches Find solutions that meet your organisations needs as well as the customer requirements Providing A Positive Customer Experience Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction Demonstrate a cost conscious mind-set when meeting customer and the business needs Identifying where highs and lows of the customer journey produce a range of emotions in the customer Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format Working With Your Customers / Customer Insights Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service Customer Service Performance Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome When managing referrals or escalations take into account historical interactions and challenges to determine next steps Service Improvement Analyse the end to end service experience, seeking input from others where required, supporting development of solutions Make recommendations based on your findings to enable improvement Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice Behaviours / Attitude Develop Self Proactively keep your service, industry and best practice knowledge and skills up-to-date Consider personal goals related to service and take action towards achieving them Ownership / Responsibility Personally commit to and take ownership for actions to resolve customer issues to the satisfaction of the customer and your organisation Exercises proactivity and creativity when identifying solutions to customer and organisational issues Make realistic promises and deliver on them Team Working Work effectively and collaboratively with colleagues at all levels to achieve results. Recognise colleagues as internal customers Share knowledge and experience with others to support colleague development Equality Adopt a positive and enthusiastic attitude being open minded and able to tailor your service to each customer Be adaptable and flexible to your customer needs whilst continuing to work within the agreed customer service environment Presentation Demonstrate brand advocacy, values and belief when dealing with customer requests to build trust, credibility and satisfaction Ensure your personal presentation, in all forms of communication, reflects positively on your organisation’s brand Additional Information Duration The apprenticeship will take a minimum of 15 months to complete depending on experience. Entry Requirements Organisations will set their own entry criteria and are more likely to select individuals with more advanced inter- personal skills, experience of working with customers in some capacity. You must achieve level 2 English and maths prior to taking the end point assessment. Link To Professional Registration Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level. Should you choose to progress on a customer service career path, you may be eligible for further professional membership including management. Level Level 3 Healthcare Support Worker Level 2 Occupational Profile Healthcare support workers (HCSWs) work as part of a team providing high quality and compassionate care to individuals. You will carry out well-defined routine clinical duties like monitoring an individual’s conditions (by checking things like blood pressure, temperature or weight), checking on their overall progress, comfort and wellbeing. Depending on where you work, you may also help them to eat, drink, wash, dress or go to the toilet. You will prepare individuals for healthcare activities carried out by other members of the healthcare team, looking after them before, during and/or after those activities in line with their care plan. You will also carry out non-clinical duties and, depending on where you work, this could include things like keeping records, making beds, tidying up your work area, returning or cleaning the equipment used during a clinical activity. You will be able to address straightforward problems in your day to day work, reporting concerns and changes to the appropriate person in a timely manner. HCSWs work in a range of healthcare settings and your team may include workers from both health and social care. You will report to a registered healthcare practitioner who will directly or indirectly supervise your work. Responsibilities and Duties Of The Role You will be able to work effectively as part of a team. You will always act within the limits of your competence, knowing who to ask for help and support if you are not sure. You will work within agreed ways of working, following the relevant standards, policies and protocols used in your workplace including the Code of Conduct for Healthcare Support Workers and Adult Social Care Workers in England. During the first part of this apprenticeship you will be supported to achieve the Care Certificate which forms part of your induction and covers the fundamental skills needed to provide quality care. Additional Information There are no entry requirements to the apprenticeship but employers may run their own selection process. Apprentices without Level 1 English and Maths will need to achieve this level and take the test for Level 2 English and Maths prior to completion of their Apprenticeship. Level 2 Duration 12 - 18 Months Values You will be caring and compassionate; honest; conscientious and committed Behaviours You will treat people with dignity, respecting individual's diversity, beliefs, culture, values, needs, privacy and preferences; show respect and empathy for those you work with; have the courage to challenge areas of concern and work to best practice; be adaptable, reliable and consistent; show discretion; show resilience and self-awareness. Operational / Departmental Manager (ILM) Level 5 Occupational Profile An operations/departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy. They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same. Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring. Roles may include: Operations Manager, Regional Manager, Divisional Manager, Department Manager and specialist managers. Responsibilities and Duties In The Role Knowledge Organisational Performance – delivering results Operational Management Understand operational management approaches and models, including creating plans to deliver objectives and setting KPIs. Understand business development tools (eg SWOT), and approaches to continuous improvement. Understand operational business planning techniques, including how to manage resources, development of sales and marketing plans, setting targets and monitoring performance. Knowledge of management systems, processes and contingency planning. Understand how to initiate and manage change by identifying barriers and know how to overcome them. Understand data security and management, and the effective use of technology in an organisation. Project Management Know how to set up and manage a project using relevant tools and techniques, and understand process management. Understand approaches to risk management. Finance Understand business finance: how to manage budgets, and financial forecasting. Interpersonal Excellence – Managing people and developing relationships Leading People Understand different leadership styles, how to lead multiple and remote teams and manage team leaders. Know how to motivate and improve performance, supporting people using coaching and mentoring approaches. Understand organisational cultures and diversity and their impact on leading and managing change. Know how to delegate effectively. Managing People Know how to manage multiple teams, and develop high performing teams. Understand performance management techniques, talent management models and how to recruit and develop people. Building Relationships Understand approaches to partner, stakeholder and supplier relationship management including negotiation, influencing, and effective networking. Knowledge of collaborative working techniques to enable delivery through others and how to share best practice. Know how to manage conflict at all levels. Communication Understand interpersonal skills and different forms of communication and techniques (verbal, written, non-verbal, digital) and how to apply them appropriately. Personal Effectiveness – Managing Self Self -Awareness Understand own impact and emotional intelligence. Understand different and learning and behaviour styles. Management of Self Understand time management techniques and tools, and how to prioritise activities and the use of different approaches to planning, including managing multiple tasks. Decision Making Understand problem solving and decision making techniques, including data analysis. Understand organisational values and ethics and their impact on decision making. Skills Organisational Performance – Delivering Results Operational Management Able to input into strategic planning and create plans in line with organisational objectives. Support, manage and communicate change by identifying barriers and overcoming them. Demonstrate commercial awareness, and able to identify and shape new opportunities. Creation and delivery of operational plans, including setting KPIs, monitoring performance against plans. Producing reports, providing management information based on the collation, analysis and interpretation of data. Project Management Plan, organise and manage resources to deliver required outcomes. Monitor progress, and identify risk and their mitigation. Able to use relevant project management tools. Finance Able to monitor budgets and provide reports, and consider financial implications of decisions and adjust approach/recommendations accordingly. Interpersonal Excellence – Managing People and Developing rRelationships Leading People Able to communicate organisational vision and goals and how these to apply to teams. Support development through coaching and mentoring, and enable and support high performance working. Able to support the management of change within the organisation. Managing People Able to manage talent and performance. Develop, build and motivate teams by identifying their strengths and enabling development within the workplace. Able to delegate and enable delivery though others. Building Relationships Able to build trust, and use effective negotiation and influencing skills and manage conflict. Able to identify and share good practice, and work collaboratively with others both inside and outside of the organisation. Use of specialist advice and support to deliver against plans. Communication Able to communicate effectively (verbal, non-verbal, written, digital) and be flexible in communication style. Able to chair meetings and present using a range of media. Use of active listening, and able to challenge and give constructive feedback. Personal Effectiveness – Managing Self Self-Awareness Able to reflect on own performance, working style and its impact on others. Management of Self Able to create a personal development plan. Use of time management and prioritisation techniques. Decision Making Able to undertake critical analysis and evaluation to support decision making Use of effective problem solving techniques Behaviours Takes Responsibility Drive to achieve in all aspects of work. Demonstrates resilience and accountability. Determination when managing difficult situations. Seeks new opportunities. Inclusive Open, approachable, authentic, and able to build trust with others. Seeks the views of others and values diversity. Agile Flexible to the needs of the organisation. Is creative, innovative and enterprising when seeking solutions to business needs. Positive and adaptable, responding well to feedback and need for change. Open to new ways of working. Professionalism Sets an example, and is fair, consistent and impartial. Open and honest. Operates within organisational values Additional Information Entry Requirements The entry requirement for this apprenticeship will be decided by each employer, but may typically be five GCSEs at Grade C or higher. Duration Typically this Apprenticeship will take 2 ½ years. Qualifications Apprentices without level 2 English and Maths will need to achieve this level prior to taking the end-point assessment. Progression On completion, apprentices can register as full members with the Chartered Management Institute and/or the Institute of Leadership & Management, and those with 3 years’ of management experience can apply for Chartered Manager status through the CMI. Level Level 5 Senior Healthcare Support Worker Level 3 Occupational Profile Senior Healthcare Support Workers help registered practitioners deliver healthcare services to people. As an experienced support worker, you carry out a range of clinical and non-clinical healthcare or therapeutic tasks, under the direct or indirect supervision of the registered healthcare practitioner. You provide high quality, compassionate healthcare, following standards, policies or protocols and always acting within the limits of your competence. You may work in a range of services eg hospital, community, health or day case unit, birth centre or midwifery led unit, someone’s home, operating theatre, nursing or care home, assessment centre, hospice, school, prison, GP surgery, charity or voluntary organisation; working in partnership with individuals, families, carers and other service providers. Responsibilities and Duty Of The Role Duties are delegated to you in line with care plans. Not all duties are routine and you will need to use your knowledge, experience and understanding to take decisions within your area of responsibility. You are accountable for your work and for reviewing the effectiveness of your actions. The role is undertaken following a period of experience in healthcare so you are able to demonstrate best practice and act as a role model. You may supervise or guide the less experienced staff in your team. You follow the Code of Conduct for Healthcare Support Workers and Adult Social Care Workers. Additional Information Apprentices complete the core and select one option: Options 1. Adult Nursing Support, 2. Maternity Support, 3. Theatre Support, 4. Mental Health Support, 5. Children and Young People Support, 6. Allied Health Profession – Therapy Support Entry When recruiting, employers may select apprentices with prior experience as a support worker. Progression After a period of working and gaining experience, you may be able to work towards an Assistant Practitioner or Nursing Associate post or, providing you meet the entry requirements, apply to university to become a registered healthcare practitioner. Qualifications You must complete a Level 3 Diploma in Healthcare Support prior to taking the end-point assessment. Apprentices without level 2 English and maths will need to achieve this level prior to taking the end-point assessment. Industry Specific Requirements The apprentice must complete an induction which meets the 15 standards as set out in the Care Certificate. Level 3 Duration Typically 18 - 24 months Value You will be caring and compassionate, honest, conscientious and committed. honest, conscientious and committed. Behaviours You will treat people with dignity, respecting individual's diversity, beliefs, culture, needs, values, privacy and preferences, show respect and empathy for those you work with, have the courage to challenge areas of concern and work to best practice, be adaptable, reliable and consistent, show discretion, show resilience and self-awareness and show supervisory leadership. FAQ Senior Healthcare Support Worker Level 3 Apprenticeship Standard What is a Senior Healthcare Support Worker? Role Profile Senior Healthcare Support Workers work in a wide range of healthcare settings and the team they work within may include workers from both health and social care. Apprentices may be based in hospitals, GP surgeries or community settings and will carry out a range of clinical and non-clinical tasks. Senior Healthcare Support Workers will report to a registered healthcare practitioner who will directly or indirectly supervise their work. What is the length of the apprenticeship programme? The time taken to complete the Senior Healthcare Support Worker Level 3 Apprenticeship Standard will vary but it must last for a minimum of 18 months based on the student working full-time (30hrs + hours per week) if the student is part-time the programme is lengthened to incorporate this. Bury College work to 24 months (21-month practical period followed by 3 months EPA). What are the Entry Requirements? ⦁ Level 1 Functional skill in Maths and English is expected, but the candidate will have to complete Level 2 Functional Skill as part of the standard ⦁ Each candidate will be considered and selected on an individual basis by GMTH Staff and training provider. ⦁ Applicants who are successful will be asked to undergo a Disclosure and Barring Service (DBS) check by their employing organisation if not already done so for existing staff before they start their studies. ⦁ Apprentices will need to demonstrate that they are of good health and good character prior to enrolment and on an ongoing basis throughout their studies and career. Initial Assessment Applicants will be asked to complete initial assessments for English and mathematics and skills scan to assess their knowledge, skills and behaviour. The results of these assessments will determine whether they are accepted onto the apprenticeship with their current qualifications, or a recommendation of delayed entry is made so they can undertake studies enabling them to achieve the required level of English and mathematics prior to commencing the apprenticeship. Admission on to Apprenticeship Programme Admission to this programme is only available to candidates who meet the following criteria. 1) They are employed full-time or part-time in a role relevant to the apprenticeship. 2) They have the right to live and work in the UK. 3) Their employer is participating in the Apprenticeship scheme. 4) Their employer is willing for them to attend the College (times and dates to be determined on the programme). Please note that an apprentice cannot be self-employed. What is 20% off the Job Training? “It’s learning which is undertaken outside of the normal day-to-day working routine and contributes to the achievement of an apprenticeship. It can be delivered at the apprentice’s normal place of work or off-site.” The government requires that a minimum of 20% of the apprentice’s time must be protected and away from the immediate demands of the job in order to develop the required knowledge and skills but it is for employers to design how this is delivered. Some ways 20% off the job can be delivered are: ⦁ Participating in online forums relevant to their role and your industry. ⦁ Individual study time – whether it’s to complete coursework or review modules. ⦁ Being mentored e.g. by a more senior colleague doing a job your apprentice would one day like to do. ⦁ Delivering a mentoring session – something many of our more senior leadership and management apprentices often do. ⦁ Completing workplace reflection diaries. We find these are a great way to embed learning! ⦁ Work shadowing with a colleague/mentor – then writing a reflection and lessons learnt report. ⦁ Group Learning Conferences – these can be a great way for your apprentice to learn new skills and ways of working from their peers. ⦁ Research tasks e.g. to gain new knowledge of your industry. ⦁ Face-to-face tutor led delivery/coaching sessions. ⦁ Internal learning and development programmes related to their apprenticeship. ⦁ Completion of e-learning – this is another great way we get ideas across to your apprentice in a way that fits around their job. ⦁ Completing project work for their apprenticeship. ⦁ Preparation for assessments. ⦁ Role-plays or simulations of workplace situations. We find these really help to embed new knowledge and skills! ⦁ Visits to other businesses or different business units to see how these work. ⦁ Attendance at competitions provided it’s work-relevant and helping their development of course! ⦁ Attendance at industry shows, particularly where they might be able to watch presentations or seminars relevant to their role and industry. ⦁ Workplace 1-2-1 performance reviews, conducted by their line manager. ⦁ Training session’s e.g. manual handling or first aid. ⦁ Attending webinars on hot topics in your industry. What funding is available to cover the cost of the apprenticeship? GM Training Hub is working closely with large organisations to utilise their levy underspend, the Workforce Development Coordinator has created partnerships with CCG’s and HEE to ensure funding is available for upskilling staff within Primary Care. Other ways funding could be made available is via co-investment, from 1st April 2019, small and medium-size employers who do not pay the apprenticeship levy have now had their employer co-investment rate reduced to 5%. Prior to this reduction, small employers were able to access 90% government funding to cover the costs of apprenticeship training, and they then contributed the remaining 10%. The reduction to 5% comes as the Government £695 million package to support apprenticeships. Small employers will now pay 5% towards the cost of apprenticeship training and the government will pay the rest (95%) up to the funding band maximum. How many credits are required to complete it? Learners must achieve a minimum of 65 credits to gain this qualification. Learners must achieve 45 credits from the mandatory units and a minimum of 20 credits from the optional units. At least 37 of the credits must be achieved at level 3 or above. The qualification is formed of mandatory and optional units. The mandatory units cover core competencies whilst the optional units allow learners to choose from a variety of specialist areas to tailor the qualification to their needs, interests and to reflect the context of their work. What can I progress on to? On completion of Apprenticeship (including End Point Assessment), you may be able to work towards a Nursing Associate post or, providing you meet the entry requirements, apply to university to become a Registered Healthcare Practitioner / Nurse. What qualifications will I achieve? ⦁ Level 3 Senior Healthcare Support Worker Apprenticeship Standard. ⦁ Level 3 Diploma in Healthcare Support. ⦁ Apprentices without level 2 English and maths will need to achieve this level prior to taking the end-point assessment. *Level 3 is equivalent to A levels at grades A to E Team Leader / Supervisor (ILM) Level 3 Occupational Profile A team leader/supervisor is a first line management role, with operational/project responsibilities or responsibility for managing a team to deliver a clearly defined outcome. They provide direction, instructions and guidance to ensure the achievement of set goals. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities will vary, but the knowledge, skills and behaviours needed will be the same whatever the role. Key responsibilities are likely to include supporting, managing and developing team members, managing projects, planning and monitoring workloads and resources, delivering operational plans, resolving problems, and building relationships internally and externally. Roles/Occupations may include: Supervisor, Team Leader, Project Officer, Shift Supervisor, Foreperson, and Shift Manager. Responsibilities and Duties In The Role Knowledge Interpersonal excellence – managing people and developing relationships Leading People Understand different leadership styles and the benefits of coaching to support people and improve performance. Understand organisational cultures, equality, diversity and inclusion. Managing People Understand people and team management models, including team dynamics and motivation techniques. Understand HR systems and legal requirements, and performance management techniques including setting goals and objectives, conducting appraisals, reviewing performance, absence management, providing constructive feedback, and recognising achievement and good behaviour. Building Relationships Understand approaches to customer and stakeholder relationship management, including emotional intelligence and managing conflict. Know how to facilitate cross team working to support delivery of organisational objectives. Communication Understand different forms of communication and their application. Know how to chair meetings, hold challenging conversations, provide constructive feedback and understand how to raise concerns. Organisational Performance - Delivering Results Operational Management Understand how organisational strategy is developed. Know how to implement operational/team plans and manage resources and approaches to managing change within the team. Understand data management, and the use of different technologies in business. Project Management Understand the project lifecycle and roles. Know how to deliver a project including: managing resources, identifying risks and issues, using relevant project management tools. Finance Understand organisational governance and compliance, and how to deliver Value for Money. Know how to monitor budgets to ensure efficiencies and that costs do not overrun. Personal Effectiveness – Managing Self Awareness of Self Know how to be self-aware and understand unconscious bias and inclusivity. Understand learning styles, feedback mechanisms and how to use emotional intelligence Management of Self Understand time management techniques and tools, and how to prioritise activities and approaches to planning Decision Making Understand problem solving and decision making techniques, and how to analyse data to support decision making. Skills Interpersonal excellence – Managing People and Developing Relationships Leading People Able to communicate organisation strategy and team purpose, and adapt style to suit the audience. Support the development of the team and people through coaching, role modelling values and behaviours, and managing change effectively. Managing People Able to build a high-performing team by supporting and developing individuals, and motivating them to achieve. Able to set operational and personal goals and objectives and monitor progress, providing clear guidance and feedback. Building Relationship Building trust with and across the team, using effective negotiation and influencing skills, and managing any conflicts. Able to input to discussions and provide feedback (to team and more widely), and identify and share good practice across teams. Building relationships with customers and managing these effectively. Communication Able to communicate effectively (verbal, written, digital), chair meetings and present to team and management. Use of active listening and provision of constructive feedback. Organisational Performance – Delivering Results Operational Management Able to communicate organisational strategy and deliver against operational plans, translating goals into deliverable actions for the team, and monitoring outcomes. Able to adapt to change, identifying challenges and solutions. Ability to organise, prioritise and allocate work, and effectively use resources. Able to collate and analyse data, and create reports. Project Management Able to organise, manage resources and risk, and monitor progress to deliver against the project plan. Ability to use relevant project management tools, and take corrective action to ensure successful project delivery. Finance Applying organisational governance and compliance requirements to ensure effective budget controls. Personal Effectiveness – Managing Self Self-Awareness Able to reflect on own performance, seek feedback, understand why things happen, and make timely changes by applying learning from feedback received. Management of Self Able to create an effective personal development plan, and use time management techniques to manage workload and pressure. Decision Making Use of effective problem solving techniques to make decisions relating to delivery using information from the team and others, and able to escalate issues when required. Behaviours Takes Responsibility Drive to achieve in all aspects of work. Demonstrates resilience and accountability. Determination when managing difficult situations. Inclusive Open, approachable, authentic, and able to build trust with others. Seeks views of others. Agile Flexible to the needs of the organisation. Is creative, innovative and enterprising when seeking solutions to business needs. Positive and adaptable, responds well to feedback and need for change. Professionalism Sets an example, and is fair, consistent and impartial. Open and honest. Operates within organisational values Trainee Nurse Associate Level 5 Nursing associate is a new role within the nursing team. Nursing associates work with healthcare support workers and registered nurses to deliver care for patients and the public. Working Life Nursing associates work across all four fields of nursing: adult, children’s, mental health, and learning disability. Your skills and responsibilities will vary, depending on the care setting you work in. You’ll need to demonstrate the values and behaviours of the NHS Constitution and a knowledge of physical health, mental health and illness prevention. Your duties are likely to include: undertaking clinical tasks including venepuncture and ECGs supporting individuals and their families and carers when faced with unwelcome news and life-changing diagnoses performing and recording clinical observations such as blood pressure, temperature, respirations and pulse discussing and sharing information with registered nurses on a patients’ condition, behaviour, activity and responses ensuring the privacy, dignity and safety of individuals is maintained at all times recognising issues relating to safeguarding vulnerable children and adults Entry Requirements To begin your training as a nursing associate, you’ll need GCSEs grade 9 to 4 (A to C) in maths and English, or Functional Skills Level 2 in maths and English as a minimum. You will also need to demonstrate your ability to study to level 5 foundation degree level and commit to completing the Nursing Associate Apprenticeship programme. Some places are available through direct application to universities. Applicants accepted onto courses this way will need to fund their own training. Training and Development You will undertake academic learning one day a week and work-based learning the rest of the week. You'll be employed in a specific healthcare setting such as an acute, community or mental health hospital, care home or hospice but also gain experience other health and care settings and situations. This will mean travelling to placements and working a mix of shifts. It is very important to plan and manage the competing demands of your job role, study and placements. You will develop an understanding of all elements of the nursing process and of caring for individuals with particular conditions such as dementia, mental ill health and learning disabilities/difficulties. Qualified nursing associates will be required to work to a nationally recognised code of conduct. Once you’ve finished your training, you’ll have the knowledge, understanding, skills, attitudes and behaviours to work as a nursing associate. Registration The Nursing and Midwifery Council (NMC) is responsible for registering and regulating nursing associates. The NMC nursing associate register opened in January 2019. Read more about the way the NMC regulates nursing associates and see the Standards of proficiency for nursing associates. Where The Role Can Lead The Nursing Assoicate role is employed across health and care services. Qualified TNA's can also go on to train as a Registed Nurse by putting their training towards a shortened nursing degree or degree-level nursing apprenticeship. Find out more about training as a registered nurse. Nursing Careers Resource A careers resource has been jointly developed by the Royal College of Nursing (RCN) and Health Education England (HEE) to help support clinical staff and registered nurses plan their health careers effectively. It shows different ways that you can develop your careers with case studies, videos and next steps. Visit the RCN/ HEE careers resource for clinical support staff.

Home Summary Care Record There is a new Central NHS Computer System called the Summary Care Record (SCR). The Summary Care Record is meant to help emergency doctors and nurses help you when you contact them when the surgery is closed. Initially, it will contain just your medications and allergies. Later on as the central NHS computer system develops, (known as the ‘Summary Care Record’ – SCR), other staff who work in the NHS will be able to access it along with information from hospitals, out of hours services, and specialists letters that may be added as well. Your information will be extracted from practices such as ours and held on central NHS databases. As with all new systems there are pros and cons to think about. When you speak to an emergency doctor you might overlook something that is important and if they have access to your medical record it might avoid mistakes or problems, although even then, you should be asked to give your consent each time a member of NHS Staff wishes to access your record, unless you are medically unable to do so. On the other hand, you may have strong views about sharing your personal information and wish to keep your information at the level of this practice. Connecting for Health (CfH), the government agency responsible for the Summary Care Record have agreed with doctors’ leaders that new patients registering with this practice should be able to decide whether or not their information is uploaded to the Central NHS Computer System. For existing patients it is different in that it is assumed that you want your record uploaded to the Central NHS Computer System unless you actively opt out. SCR Opt-Out Form If you choose to Opt Out of the scheme, then you will need to complete the Form below and bring it along to the surgery: Opt Out Form For further information, visit the NHS Digital website

Rochdale Health Alliance – Privacy Notice The ICO also recognise that ‘Public bodies may require additional collection and sharing of personal data to protect against serious threats to public health.’ Rochdale Health Alliance – Privacy Notice Coronavirus (COVID-19) pandemic and your information The ICO recognises the unprecedented challenges the NHS and other health professionals are facing during the Coronavirus (COVID-19) pandemic. The ICO also recognise that ‘Public bodies may require additional collection and sharing of personal data to protect against serious threats to public health.’ The Government have also taken action in respect of this and on 20th March 2020, the Secretary of State for Health and Social Care issued a Notice under Regulation 3(4) of The Health Service (Control of Patient Information) Regulations 2002 requiring organisations such as GP Practices to use your information to help GP Practices and other healthcare organisations to respond to and deal with the COVID-19 pandemic. In order to look after your healthcare needs during this difficult time, we may urgently need to share your personal information, including medical records, with clinical and non-clinical staff who belong to organisations that are permitted to use your information and need to use it to help deal with the Covid-19 pandemic. This could (amongst other measures) consist of either treating you or a member of your family and enabling us and other healthcare organisations to monitor the disease, assess risk and manage the spread of the disease. Please be assured that we will only share information and health data that is necessary to meet your and public healthcare needs. The Secretary of State for Health and Social Care has also stated that these measures are temporary and will expire on 30th September 2020 unless a further extension is required. Any further extension will be communicated via an update to this Privacy Notice. Please also note that the data protection and electronic communication laws do not stop us from sending public health messages to you, either by phone, text or email as these messages are not direct marketing. If you are concerned about how your information is being used, please contact our DPO using the contact details provided in this Privacy Notice. Protecting Your Data Introduction This privacy notice explains in detail why we use your personal data which we, the Organisation, (Data Controller), collects and processes about you. A Data Controller determines how the data will be processed and used within the Organisation and with others with who we share this data with. We are legally responsible for ensuring that all personal data that we hold and use is done so in a way that meets the data protection principles under the General Data Protection Regulation (GDPR) and Data Protection Act 2018. This notice also explains how we handle that data and keep it safe. Caldicott Guardian The Organisation also has a Caldicott Guardian. A Caldicott Guardian is a senior person within a health or social care organisation, preferably a health professional, who makes sure that the personal information about those who use its services is used legally, ethically and appropriately, and that confidentiality is maintained. The Caldicott Guardian for Rochdale Health Alliance is: Dr Zahir Mohammed – contact details – zahir.mohammed@nhs.net Data Protection Officer (DPO) Under GDPR all public bodies must nominate a Data Protection Officer. The DPO is responsible for advising on compliance, training and awareness and is the main point of contact with the Information Commissioner’s Office (ICO). The DPO for Rochdale Health Alliance is: Dr Venk Mallya – contact details – Venkatesh.mallya@nhs.net We will continually review and update this privacy notice to reflect changes in our services and to comply with changes in the Law. When such changes occur, we will revise the last updated date as documented in the version status in the header of this document. What we do? We are here to provide care and treatment to you as our patients. In order to do this, Rochdale Health Alliance keeps personal demographic data about you such as your name, address, date of birth, telephone numbers, email address, NHS Number etc and your health and care information. Information is needed so we can provide you with the best possible health and care. We also use your data to: Confirm your identity to provide these services and those of your family/carers Understand your needs to provide the services that you request Obtain your opinion on our services (with consent) Prevent and detect fraud and corruption in the use of public funds Make sure we meet our statutory obligations, including those related to diversity and equalities Adhere to a legal requirement that will allow us to use or provide information (e.g. a formal Court Order or legislation) Definition of Data Types We use the following types of information/data: Personal Data This contains details that identify individuals even from one data item or a combination of data items. The following are demographic data items that are considered identifiable such as name, address, NHS Number, full postcode, and date of birth. Under GDPR, this now includes location data and online identifiers. Special categories of data (previously known as sensitive data) This is personal data consisting of information as to: race, ethnic origin, political opinions, health, religious beliefs, trade union membership, sexual life and previous criminal convictions. Under GDPR, this now includes biometric data and genetic data. Personal Confidential Data (PCD) This term came from the Caldicott review undertaken in 2013 and describes personal information about identified or identifiable individuals, which should be kept private or secret. It includes personal data and special categories of data but it is adapted to include dead as well as living people and ‘confidential’ includes both information ‘given in confidence’ and ‘that which is owed a duty of confidence’. Pseudonymised Data or Coded Data Individual-level information where individuals can be distinguished by using a coded reference, which does not reveal their ‘real world’ identity. When data has been pseudonymised it still retains a level of detail in the replaced data by use of a key/code or pseudonym that should allow tracking back of the data to its original state. Anonymised Data This is data about individuals but with all identifying details removed. Data can be considered anonymised when it does not allow identification of the individuals to whom it relates, and it is not possible that any individual could be identified from the data by any further processing of that data or by processing it together with other information which is available or likely to be available. Aggregated Data This is statistical information about multiple individuals that have been combined to show general trends or values without identifying individuals within the data. Our data processing activities The law on data protection under the GDPR sets out a number of different reasons for which personal data can be processed for. The law states that we have to inform you what the legal basis is for processing personal data and also if we process a special category of data such as health data what the condition is for processing. The types of processing we carry out in the organisation and the legal bases and conditions we use to do this are outlined below: Provision of Direct Care and administrative purposes within the Rochdale Health Alliance Type of Data Personal Data – demographics Special category of data – Health data Source of Data Patient and other health and care providers Legal basis for processing personal data and Condition for processing special categories of data Article 6 (1)(e) – Processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority Article 9(2)(h) – Processing is necessary for the purposes of preventative or occupational medicine for the assessment of the working capacity of the employee, medical diagnosis, the provision of health and social care or treatment or the management of health and social care systems Common-Law Duty of Confidentiality basis Implied Consent Direct care means a clinical, social or public health activity concerned with the prevention, investigation and treatment of illness and the alleviation of suffering of individuals. This is carried out by one or more registered and regulated health or social care professionals and their team with whom the individual has a legitimate relationship with. In addition, this also covers administrative purposes which are in the patient’s reasonable expectations. To explain this, a patient has a legitimate relationship with the Rochdale Health Alliance in order for them to be treated and the Rochdale Health Alliance’s staff process the data in order to keep up to date records and to send referral letters etc. Other local administrative purposes include waiting list management, performance against national targets, activity monitoring, local clinical audit and production of datasets to submit for national collections. This processing covers the majority of our tasks to deliver health and care services to you. When we use the above legal basis and condition to process your data for direct care, consent under GDPR is not needed. However, we must still satisfy the common law duty of confidentiality and we rely on implied consent. For example, where a patient agrees to a referral from one healthcare professional to another and where the patient agrees this implies their consent. Medicines Management and Optimisation Type of Data Personal Data – demographics Special category of data – Health data Source of Data GP Practice Legal Basis and Condition for processing special category of data under GDPR Article 6 (1)(e) – Processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority Article 9 (2)(h) – Processing is necessary for the purposes of preventative or occupational medicine for the assessment of the working capacity of the employee, medical diagnosis, the provision of health and social care or treatment or the management of health and social care systems Common Law Duty of Confidentiality basis Implied Consent Rochdale Health Alliance pharmacists work with GP practices to provide advice on medicines and prescribing queries, process repeat prescription requests and review the prescribing of medicines to ensure that it is safe and cost-effective. This requires the use of identifiable information. Direct clinical care is also undertaken through face to face and telephone consultations with patients. This activity is entered into the specific patient record on the GP clinical system In cases where identifiable data is required, this is done with the practice agreement and through a signed practice confidentiality agreement, and in the case of repeat prescription processing with patient consent. No data is removed from the practice’s clinical system and no changes are made to patient records without permission from the GP. Patient records are viewed mainly through the practice’s computers at the practice premises and remotely via secure encrypted laptops. Purposes other than direct care (secondary use) This is information which is used for non-healthcare purposes. Generally, this could be for research purposes, audits, service management, safeguarding, commissioning, complaints and patient and public involvement. When your personal information is used for secondary use this should, where appropriate, be limited and de-identified so that the secondary uses process is confidential. Safeguarding Type of Data Personal Data – demographics Special category of data – Health data Source of Data Patient and other health and care providers Legal Basis and Condition for processing special category of data under GDPR Article 6 (1)(e) – Processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority Article 9 (2)(b) – Processing is necessary for the purposes of carrying out the obligations and exercising the specific rights of the controller or the data subject in the field of …social protection law Common-Law Duty of Confidentiality basis Overriding Public Interest/children and adult safeguarding legislation Information is provided to care providers to ensure that adult and children’s safeguarding matters are managed appropriately. Access to personal data and health information will be shared in some limited circumstances where it’s legally required for the safety of the individuals concerned. For the purposes of safeguarding children and vulnerable adults, personal and healthcare data is disclosed under the provisions of the Children Acts 1989 and 2006 and Care Act 2014. Risk Stratification Type of Data Personal Data – demographics Special category of data – Health data Source of Data GP Practice and other care providers Legal Basis and Condition for processing special category of data under GDPR Article 6 (1)(c) – Processing is necessary for compliance with a legal obligation Article 9(2)(h) – Processing is necessary for the purposes of preventative or occupational medicine for the assessment of the working capacity of the employee, medical diagnosis, the provision of health and social care or treatment or the management of health and social care systems Section 251 NHS Act 2006 Risk stratification entails applying computer based algorithms, or calculations to identify those patients who are most at risk from certain medical conditions and who will benefit from clinical care to help prevent or better treat their condition. To identify those patients individually from the patient community would be a lengthy and time-consuming process which would by its nature potentially not identify individuals quickly and increase the time to improve care. A GP / health professional reviews this information before a decision is made. The use of personal and health data for risk stratification has been approved by the Secretary of State, through the Confidentiality Advisory Group of the Health Research Authority (known as Section 251 approval). This approval allows RHA Clinical staff (Primary Care Nurses and Clinical Pharmacists) who are responsible for providing your care, to see information that identifies you. NHS England encourages GPs and RHA to use risk stratification tools as part of their local strategies for supporting patients with long-term conditions and to help and prevent avoidable admissions. RHA also supports the use of risk stratification tools to support patients with long term conditions and to help prevent avoidable admissions. Knowledge of the risk profile of our population helps to commission appropriate preventative services and to promote quality improvement. Risk stratification tools use various combinations of historical information about patients, for example, age, gender, diagnoses and patterns of hospital attendance and admission and primary care data collected in GP practice systems. Our data processor for Risk Stratification purposes is HMR CCG. The name of the Risk Stratification Provider will be NW DSCRO and CCG’s BI Teams. If you do not wish information about you to be included in our risk stratification programme, please contact the GP Practice. We can add a code to your records that will stop your information from being used for this purpose. Please see the section below regarding objections for using data for secondary uses. National Clinical Audits Type of Data Personal Data – demographics Special category of data – Health data Pseudonymised Anonymised Source of Data GP Practice and other care providers Legal Basis and Condition for processing special category of data under GDPR Article 6 (1)(c) – Processing is necessary for compliance with a legal obligation Article 9(2)(h) – Processing is necessary for the purposes of preventative or occupational medicine for the assessment of the working capacity of the employee, medical diagnosis, the provision of health and social care or treatment or the management of health and social care systems Section 251 NHS Act 2006, NHS Constitution (Health and Social Care Act 2012) Rochdale Health Alliance contributes to national clinical audits and will send the data which are required by NHS Digital when the law allows. This may include demographic data such as data of birth and information about your health which is recorded in coded form, for example, the clinical code for diabetes or high blood pressure. Research Type of Data Personal Data – demographics Special category of data – health data Source of Data GP Practice Legal Basis and Condition for processing special category of data under GDPR Article 6 (1)(e) – Processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority Article 9 (2)(j) – Processing is necessary for…scientific or historical research purposes… Common law duty of confidentiality – explicit consent or if there is a legal statute for this which you will be informed of All NHS organisations (including Health & Social Care in Northern Ireland) are expected to participate and support health and care research. The Health Research Authority and government departments in Northern Ireland, Scotland and Wales set standards for NHS organisations to make sure they protect your privacy and comply with the law when they are involved in research. Our research ethics committees review research studies to make sure that the research uses of data about you are in the public interest, and meet ethical standards. Health and care research may be exploring prevention, diagnosis or treatment of disease, which includes health and social factors in any disease area. Research may be sponsored by companies developing new medicines or medical devices, NHS organisations, universities or medical research charities. The research sponsor decides what information will be collected for the study and how it will be used. Health and care research should serve the public interest, which means that research sponsors have to demonstrate that their research serves the interests of society as a whole. They do this by following the UK Policy Framework for Health and Social Care Research. They also have to have a legal basis for any use of personally identifiable information. How patient information may be used for research? When you agree to take part in a research study, the sponsor will collect the minimum personally identifiable information needed for the purposes of the research project. Information about you will be used in the ways needed to conduct and analyse the research study. NHS organisations may keep a copy of the information collected about you. Depending on the needs of the study, the information that is passed to the research sponsor may include personal data that could identify you. You can find out more about the use of patient information for the study you are taking part in from the research team or the study sponsor. You can find out who the study sponsor is from the information you were given when you agreed to take part in the study. For some research studies, you may be asked to provide information about your health to the research team, for example in a questionnaire. Sometimes information about you will be collected for research at the same time as for your clinical care, for example when a blood test is taken. In other cases, information may be copied from your health records. Information from your health records may be linked to information from other places such as central NHS records, or information about you collected by other organisations. You will be told about this when you agree to take part in the study. Even though consent is not the legal basis for processing personal data for research, the common law duty of confidentiality is not changing, so consent is still needed for people outside the care team to access and use confidential patient information for research, unless you have support under the Health Service (Control of Patient Information Regulations) 2002 (‘section 251 support’) applying via the Confidentiality Advisory Group in England and Wales or similar arrangements elsewhere in the UK Your choices about health and care research If you are asked about taking part in research, usually someone in the care team looking after you will contact you. People in your care team may look at your health records to check whether you are suitable to take part in a research study, before asking you whether you are interested or sending you a letter on behalf of the researcher. In some hospitals and GP practices, you may have the opportunity to sign up to a register to hear about suitable research studies that you could take part in. If you agree to this, then research nurses, researchers or administrative staff authorised by the organisation may look at your health records to see if you are suitable for any research studies. It’s important for you to be aware that if you are taking part in research, or information about you is used for research, your rights to access, change or move information about you are limited. This is because researchers need to manage your information in specific ways in order for the research to be reliable and accurate. If you withdraw from a study, the sponsor will keep the information about you that it has already obtained. They may also keep information from research indefinitely. If you would like to find out more about why and how patient data is used in research, please visit the Understanding Patient Data website. https://understandingpatientdata.org.uk/what-you-need-know In England you can register your choice to opt-out via the “Your Data Matters” webpage on the link below: https://www.nhs.uk/your-nhs-data-matters/ If you do choose to opt out you can still agree to take part in any research study you want to, without affecting your ability to opt out of other research. You can also change your choice about opting out at any time. To find out more about GDPR and using personal data for research, please visit the Health Research Authority website on the link below: https://www.hra.nhs.uk/hra-guidance-general-data-protection-regulation/ Current Research Projects NHS organisations are expected to publish information about the research projects they are involved in. Where research projects are taking place RHA will list details of the sponsor, allowing participants to access further transparency information provided by sponsors Complaints Type of Data Personal Data – demographics Special category of data – health data Source of Data Data Subject, Primary Care, Secondary Care and Community Care Legal Basis and Condition for processing special category of data under GDPR Article 6 (1)(a) – Explicit Consent Article 9 (2)(h) – Processing is necessary for the purposes of preventative or occupational medicine for the assessment of the working capacity of the employee, medical diagnosis, the provision of health and social care or treatment or the management of health and social care systems Common law duty of confidentiality – explicit consent If you contact the Rochdale Health Alliance about a complaint, we require your explicit consent to process this complaint for you. You will be informed of how and with whom your data will be shared by us, including if you have or you are a representative you wish the Rochdale Health Alliance to deal with on your behalf. Purposes requiring consent There are also other areas of processing undertaken where consent is required from you. Under GDPR, consent must be freely given, specific, you must be informed and a record must be made that you have given your consent, to confirm you have understood. Patient and Public Involvement Type of Data Personal Data – demographics Source of Data GP Practice Legal Basis and Condition for processing special category of data under GDPR Article 6 (1)(a) – Explicit Consent Article 9 (2)(a) – Explicit Consent If you have asked us to keep you regularly informed and up to date about the work of the Rochdale Health Alliance or if you are actively involved in our engagement and consultation activities or patient participation groups, we will collect and process personal confidential data which you share with us. We obtain your consent for this purpose. Where you submit your details to us for involvement purposes, we will only use your information for this purpose. You can opt-out at any time by contacting us using our contact details at the end of this document. Using anonymous or coded information This type of data may be used to help assess the needs of the general population and make informed decisions about the provision of future services. Information can also be used to conduct health research and development and monitor NHS performance where the law allows this. Where information is used for statistical purposes, stringent measures are taken to ensure individual patients cannot be identified. Anonymous statistical information may also be passed to organisations with a legitimate interest, including universities, community safety units and research institutions. National Data Opt-Out Whenever you use a health or care service, such as attending the practice, important information about you is collected in a patient record for that service. Collecting this information helps to ensure you get the best possible care and treatment. The information collected about you when you use these services can also be used and provided to other organisations for purposes beyond your individual care, for instance, to help with: improving the quality and standards of care provided research into the development of new treatments preventing illness and diseases monitoring safety planning services This may only take place when there is a clear legal basis to use this information. All these uses help to provide better health and care for you, your family and future generations. Confidential patient information about your health and care is only used like this where allowed by law. Most of the time, anonymised data is used for research and planning so that you cannot be identified in which case your confidential patient information isn’t needed. You have a choice about whether you want your confidential patient information to be used in this way. If you are happy with this use of information you do not need to do anything. If you do choose to opt-out your confidential patient information will still be used to support your individual care. To find out more or to register your choice to opt-out, please visit: www.nhs.uk/your-nhs-data-matters On this web page, you will: See what is meant by confidential patient information Find examples of when confidential patient information is used for individual care and examples of when it is used for purposes beyond individual care Find out more about the benefits of sharing data Understand more about who uses the data Find out how your data is protected Be able to access the system to view, set or change your opt-out setting Find the contact telephone number if you want to know any more or to set/change your opt-out by phone See the situations where the opt-out will not apply You can also find out more about how patient information is used at: https://www.hra.nhs.uk/information-about-patients/ (which covers health and care research); and, https://understandingpatientdata.org.uk/what-you-need-know (which covers how and why patient information is used, the safeguards and how decisions are made) You can change your mind about your choice at any time. Data being used or shared for purposes beyond individual care does not include your data being shared with insurance companies or used for marketing purposes and data would only be used in this way with your specific agreement. Health and care organisations have until 2020 to put systems and processes in place so they can apply your national data opt-out choice. The services we provide are in conjunction with your GP and therefore opting out via the GP Practice process will then apply to our direct care services too. How we protect your personal data We will use the information in a manner that conforms to the General Data Protection Regulations (GDPR) and Data Protection Act 2018. The information you provide will be subject to rigorous measures and procedures to make sure it can’t be seen, accessed or disclosed to any inappropriate persons. We have an Information Governance Framework that explains the approach within the Organisation, our commitments and responsibilities to your privacy and covers a range of information and technology security areas. Access to your personal confidential data is password protected on secure systems and securely locked in a filing cabinet when on paper. Our IT Services provider, Greater Manchester Shared Service, regularly monitor our system for potential vulnerabilities and attacks and looks to always ensure security is strengthened. All our staff have received up-to-date data security and protection training. They are obliged in their employment contracts to uphold confidentiality and may face disciplinary procedures if they do not do so. We have incident reporting and management processes in place for reporting any data breaches or incidents. We learn from such events to help prevent further issues and inform patients of breaches when required. How long do we keep your personal data? Whenever we collect or process your data, we will only keep it for as long as is necessary for the purpose it was collected. The Organisation complies with the Records Management NHS Code of Practice which states that we keep records for 10 years after the date of death. Following this time, the records are securely destroyed if stored on paper, deleted on the electronic health record system or archived for research purposes where this applies. Destruction This will only happen following a review of the information at the end of its retention period. Where data has been identified for disposal we have the following responsibilities: to ensure that information held in manual form is destroyed we use a confidential waste company ‘Shred It’ that complies with European Standard EN15713 and obtain certificates of destruction. to ensure that electronic storage media used to hold or process information are destroyed or overwritten to national standards. Who do we share your data with? As stated above, where your data is being processed for direct care this will be shared with other care providers who are providing direct care to you such as: NHS Trusts / Foundation Trusts GP’s Independent Contractors such as dentists, opticians, pharmacists Private Sector Providers Voluntary Sector Providers Ambulance Trusts Social Care Services Out-of-hours providers Walk-in centres / Urgent Care Treatment Centres Clinics We work with third parties and suppliers (data processors) to be able for us to provide a service to you. These include: [EMIS ] – to provide our electronic clinical system NHS Greater Manchester Shared service – to provide our IT services The following services/providers are ot used by RHA, but for completeness, we have retained the areas covered and should there come the need to commission these services we will add the relevant details and reasons: Any other third-party supplier who may access PCD] Archiving companies/storage companies used Risk Stratification Provider and/or Invoice Validation provider Any destruction companies used There may be occasions whereby these organisations have potential access to your personal data, for example, if they are fixing an IT fault on the system. To protect your data, we have contracts and/or Information Sharing Agreements in place stipulating the data protection compliance they must have and re-enforce their responsibilities as a data processor to ensure your data is securely protected at all times. We will not disclose your information to any 3rd party without your consent unless: there are exceptional circumstances (life or death situations) where the law requires information to be passed on as stated above required for fraud management – we may share information about fraudulent activity in our premises or systems. This may include sharing data about individuals with law enforcement bodies. It is required to be disclosed to the police or other enforcement, regulatory or government body for prevention and/or detection of crime Where is your data processed? Your data is processed with the Rochdale Health Alliance and by other third parties as stated above who are UK-based. Your personal data is not sent outside of the UK for processing. Where information sharing is required with a country outside of the EU you will be informed of this and we will have a relevant Information Sharing Agreement in place. We will not disclose any health information without an appropriate lawful principle unless there are exceptional circumstances such as when the health or safety of others is at risk, where the law requires it, or to carry out a statutory function i.e. reporting to external bodies to meet legal obligations What are your rights over your personal data? You have the following rights over your data we hold: Subject Access Rights – you can request access to and or copies of personal data we hold about you, free of charge (subject to exemptions) and provided to you within 1 calendar month. We request that you provide us with adequate information in writing to process your request such as full name, address, date of birth, NHS number and details of your request and documents to verify your identity so we can process the request efficiently. On processing a request, there may be occasions when information may be withheld if the organisation believes that releasing the information to you could cause serious harm to your physical or mental health. Information may also be withheld if another person (i.e. third party) is identified in the record, and they do not want their information disclosed to you. However, if the other person was acting in their professional capacity in caring for you, in normal circumstances they could not prevent you from having access to that information. To request a copy or request access to the information we hold about you and/or to request information to be corrected if it is inaccurate, please contact: The Data Protection Officer – Dr V. Mallya at : Rochdale Health Alliance No 2 The Esplanade Rochdale OL16 1AE Or via email to : nwch.rha@nhs.net Right to rectification – The correction of personal data when incorrect, out of date or incomplete which must be acted upon within 1 calendar month of receipt of such request. Please ensure Rochdale Health Alliance has the correct contact details for you. Right to withdraw consent – If we have your explicit consent for any processing we do, you have the right to withdraw that consent at any time Right to Erasure (‘be forgotten’) If we obtain consent for any processing we do, you have the right to have that data deleted/erased. Please note this does not apply to health records. Right to Data Portability If we obtain consent for any processing we do, you have the right to have data provided to you in a commonly used and machine-readable format such as an Excel spreadsheet or CSV file. Right to object to processing – you have the right to object to processing however please note if we can demonstrate compelling legitimate grounds which outweigh the interest of you then processing can continue. If we didn’t process any information about you and your health care if would be very difficult for us to care for and treat you. Right to restriction of processing This right enables individuals to suspend the processing of personal information, for example, if you want to establish its accuracy or the reason for processing it. Objections to processing for secondary purposes (other than direct care) The NHS Constitution states “You have the right to request that your confidential information is not used beyond your own care and treatment and to have your objections considered”. The possible consequences (i.e. lack of joined-up care, delay in treatment if information has to be sourced from elsewhere, medication complications which all lead to the possibility of difficulties in providing the best level of care and treatment) will be fully explained to you to allow you to make an informed decision. If you wish to opt out of your data being processed and/or shared onwards with other organisations for purposes not related to your direct care, please contact the Rochdale Health Alliance at: nwch.rha@nhs.net Complaints / Contacting the Regulator If you feel that your data has not been handled correctly or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, please contact our Data Protection Officer / Head of Operations at the following contact details: Email us at: nwch.rha@nhs.net Or write to us at: Rochdale Health Alliance Second Floor The Old Post Office No 2 The Esplanade Rochdale OL16 1AE If you are not happy with our responses and wish to take your complaint to an independent body, you have the right to lodge a complaint with the Information Commissioner’s Office. You can contact them by calling 0303 123 1133 Or go online to www.ico.org.uk/concerns (opens in a new window, please note we can’t be responsible for the content of external websites) Further Information / Contact Us We hope that the Privacy Notice has been helpful in setting out the way we handle your personal data and your rights to control it. Should you have any questions / or would like further information, please visit the websites below and/or contact either our Caldicott Guardian / Data Protection Officer / Information Governance Officer at the following contact details: Email us at: nwch.rha@nhs.net Or write to us at: Rochdale Health Alliance Floor 2 No 2 The Esplanade Rochdale OL16 1AE Links If you would like to find out more information on the wider health and care system approach to using personal information or other useful information, please click and/or search for the following on the internet: Information Commissioners Office Information Governance Alliance NHS Digital National Data Opt Out Programme NHS Constitution NHS Care Record Guarantee NHS Digital Guide to Confidentiality in Health and Social Care Health Research Authority Health Research Authority Confidentiality Advisory Group (CAG)

Work Experience What is it? The Department of Education's definition of work experience "A placement on employers premises in which a student comes from an education setting and carries out particular tasks and duties such as an em ployee would but with emphasis on the learning aspects of the experience" It gives young people the opportunity for involvement in a workplace. It helps the student understand how the world of work operates and how it differs to school. Working and gaining experience with all types of ages, religions and ethnicity. Benefits students who know exactly what career they would like. They are able to see what goes on day to day in their chosen career. It gives employers the chance to raise their profile in the local area and be involved in developing the future workforce. It helps develop a wide range of skills and puts them into practice. Work experience can help students who are unsure of what career they want. They can see if a certain career will suit them. Helps the student gain extra knowledge on their chosen career-ready for college/university in the future. 10 reasons as to why work experience is beneficial for you... 01 Young people who have completed some good work experience placements are more likely to be successful in their job hunt. 02 If you are struggling to pick a career you think you will like, doing work experience is the perfect way to sample and get a feel of the many career options in healthcare. 03 If you know exactly what you want to do, doing work experience in that sector is one of the best ways to get a sense of the industry. You can speak to employees and ask them all your burning questions so you know exactly what it is like. 04 It shows passion and real interest in what you have chosen to study and career. Doing work experience shows employers that you are a motivated individual and that you have really done your homework. 05 If you are really unsure about what you want to do, work experience might give you the motivation to pull your socks up and really look into the career options available in the NHS. (There are absolutely loads!!) 06 As you have probably heard... Work experience introduces you into the world of work and learning what goes on in a working day. You can learn how to become workplace savvy and learn to navigate your way through the many job roles in a working environment. 07 It can help you identify the skills you have already and it can actually highlight areas where you may need to improve or you may even experience something you have never heard of or done before, which you may be interested in. 08 If you impress the employer, this may mean some amazing feedback to your school... brownie points!! On a serious note, being professional and willing to learn can make you stick in an employers mind! 09 Work experience isn't just for the experience, it is also good as you can network with managers and employees. They may remember you in years to come! 10 Work experience is brilliant to put on your CV. This is the perfect opportunity to showcase all the things you have done during your work experience and show you are interested. Please keep checking our website and social media for the most up-to-date information or Fill in the form below Work Experience Contact First name Email Last name Phone Message Submit

Primary Care Network Team < Back Imran Primary Care Network Team Clinical Pharmacist

Primary Care Academy < Back Primary Care Academy The Primary Care Academy is provided by Rochdale Health Alliance and works in collaboration with NHS Heywood, Middleton and Rochdale Clinical Commissioning Group. The Primary Care Academy was launched in September 2018 to focus on training, education, workforce development and research across the entire primary care workforce in HMR. It aims to create and provide new opportunities for people working in primary care and entering primary care, to shape, inform and influence the career opportunities and environment they would like to work in. We will collaborate with, NHS Heywood, Middleton and Rochdale Clinical Commissioning Group, Higher Education Institutes and other identified stakeholders in supporting service redesign, education and training of the workforce across primary care. The HMR Primary Care Academy is supporting the implementation of the NHS strategic direction, the Five Year Forward View and the programmes that underpin it, particularly the GP workforce 10 point plan, which stresses the urgent need to recruit doctors and nurses into general practice, retain current staff and support returners. Our Key priorities are: To help future proof General Practice in HMR – providing clinical and non-clinical staff with the necessary workforce skills, values and support tools, such as mentoring to improve the quality and continuity of safe primary care services in HMR To promote HMR as the first-choice career location – influence GPs, Nurses and other health professionals planning their future and highlight the many benefits of living and working in the area with an emphasis on introducing roles emerging and apprenticeships available Valuing Primary Care Staff – their role is essential in securing the sustainability of the NHS and acknowledges the need to nurture and support career development. Recruitment and retention- initiatives to support GP Practices Grow our own staff – working with local training providers, schools, colleges and universities Support practices and system leaders – respond to the changing needs of local health and care systems and helps to avoid future vulnerability by understanding and planning for future change now Research and development – to identify those members who would like to be involved in research and form links with universities/networks. For further information, please click here

Primary Care Podcasts - All things General Practice! Podcasts All Primary Care related podcasts RHA PCA Podcast on mobile... Primary Care Knowledge Boost on mobile... Listen here too... Primary Care Knowledge Boost All things General Practice! Join doctors Sara and Lisa as they interview specialists from around Greater Manchester with the aim of improving the confidence and knowledge of local primary care clinicians. The podcast has been made possible due to the support of Wigan CCG and GP Excellence in Greater Manchester. Primary Care Knowledge Boost on mobile... Royal Society of Medicine The RSM has produced a number of podcasts focusing on the latest topics in healthcare. Listen online or download and listen on the go! Spotify - Royal Society of Medicine ... NHS England Primary Care Network Podcasts At NHS England our aim is to support the NHS and help improve care for patients. Our podcast will be providing commentary and information about NHS health care services, policy and success stories. Soundcloud - NHS England... GP Notebook Podcast The GPnotebook Podcast is a bite-sized, regular chat for all healthcare professionals working in primary care. Episodes cover clinical tips and hot topics. GP Notebook Podcast Leadership Live A brand new series of podcasts for aspiring and senior leaders across health and care. This new on-demand series discusses all things leadership with experts from health and care and beyond to stimulate new thinking, fresh perspectives, and share best practice. This series will delve into a wide range of curated topics, from transformational leadership and building coaching cultures, to authentic leadership and inclusion, that will spark conversation and support your leadership journey. Leadership Live on mobile...

Primary Care Academy Team < Back Emily Gibson Primary Care Academy Team LMS Developer I joined the Primary Care Academy in February 2025 as an E-Learning Systems Developer. With over 20 years of experience in Learning and Development across both the voluntary and private sectors, I’ve had the privilege of supporting individuals and organisations to meet their training goals. My background includes designing and delivering face-to-face learning, and over the past five years, I’ve focused increasingly on online training, developing digital learning solutions and overseeing their completion and compliance. I was seeking a new challenge when I came across this opportunity, and from the very first conversation, I felt an immediate connection with the team. The role excited me, and I’m truly grateful to now be part of such a talented and inspiring group of colleagues. I live in North Wales with my husband and son, where we love spending weekends outdoors, either exploring the mountains or enjoying time on (or in) the water. We’re also kept happily busy with our three grandchildren, and a fourth on the way! Although I primarily work remotely, I enjoy my regular visits to Rochdale and connecting in person with the wider team.

Primary Care Nurses Team < Back Chris Primary Care Nurses Team Primary Care Nurse

Following a Procurement exercise by NHS Greater Manchester last year, we are thrilled to announce that Rochdale Health Alliance has been successfully awarded the contracts to manage Dr Ghafoor’s Practice in Rochdale, and the SMC Great Lever Practice in Bolton. The Ghafoor Family Practice Patients The Bolton Family Practice Patients Our GP Practices Following a Procurement exercise by NHS Greater Manchester last year we are thrilled to announce that Rochdale Health Alliance has been successfully awarded the contracts to manage Dr Ghafoor’s Practice in Rochdale and the SMC Great Lever Practice in Bolton. We are excited to have both Practices as part of our healthcare family and look forward to providing the patients of the practices with exceptional care and service. Our team is dedicated to ensuring a smooth transition and maintaining the high standards that the patients have come to expect. What can Patients expect? Patients will continue to receive care from the same dedicated healthcare professionals they trust. GP services will continue as usual, and patients do not need to take any action. Patients will still be registered at the practice. Appointments and prescriptions will continue as normal, if you have upcoming appointments or repeat prescriptions, these will not be affected. GhafoorFamilyPractice The Ghafoor Family Practice Patient's Download letter here Maclure Road, Rochdale OL11 1DN 01706 397666 Visit website Link to copy (Right click to copy) Dear Patient Changes to the Practice – 1st April 2025 We hope this letter finds you well. We are writing to inform you of an important update regarding your GP Practice. As of 1st April 2025, following a NHS Greater Manchester Procurement exercise, Rochdale Health Alliance will be taking over the management and operations of Dr Ghafoor’s Practice. Who are we? Rochdale Health Alliance (RHA) was established in 2016. Our Board is made up of practicing GP Partners, who have between them over 100 years of experience working as GPs, and a Non-Executive Director who is also the Chair of RHA. The Directors, supported by an experienced team provide guidance and insight into the challenges and opportunities in General Practice and help us to shape services to ensure that they meet the needs of patients. RHA is excited to have you as part of our healthcare family and look forward to providing you with exceptional care and service. Our team is dedicated to ensuring a smooth transition and maintaining the high standards you have come to expect. What Can You Expect: You will continue to receive care from the same dedicated healthcare professionals you trust. Dr Ghafoor will still be the senior GP at the Practice and will continue to be supported by Saba the Practice Manager and the existing nursing, administration, and reception team. Your GP services will continue as usual, and you do not need to take any action. You will still be registered at the practice. Appointments and prescriptions will continue as normal. If you have upcoming appointments or repeat prescriptions, these will not be affected. From 1st April 2025, the Practice name will change to 'The Ghafoor Family Practice'. We know how much Dr Ghafoor (and the team) mean to patients and we wanted to ensure that the Practice retained clear links with Dr Ghafoor. We discussed this when we met with the Practices Patient Participation Group and the suggestion was well received. Starting 1st April, we will also update the website and Facebook page to keep you informed of any updates. We will send you a text when these are live. We are excited to work with the wonderful team of receptionists, nurses, and GPs at the Practice. If you have any questions or concerns during this transition. Please feel free to contact nwch.communications.rha@nhs.net or telephone 01706 587775. If you would like to join the Patient Participation Group (PPG), please let the reception team know. We appreciate your understanding and cooperation during this period of change. Please be assured that our commitment to your health and well-being remains our top priority, and we look forward to serving you with the same dedication and care. Thank you for your continued trust in the Practice. Warm regards, Amanda Clegg Head of Operations – Rochdale Health Alliance BoltonFamilyPractice The Bolton Family Practice Patient's Ashburner Street, Bolton, BL1 1SQ 01204 462 660 Visit website (Temporary) Download letter here Link to copy (Right click to copy) Dear Patient Changes to the Practice – 1st April 2025 I hope this letter finds you well. I am writing to inform you of an important update regarding your GP Practice. As of 1st April 2025, following an NHS Greater Manchester Procurement exercise, Rochdale Health Alliance will be taking over the management and operations of the SMC Great Lever / Lever Chambers Practice. Who are we? Rochdale Health Alliance (RHA) was established in 2016. Our Board is made up of practicing GP Partners, who have between them over 100 years of experience working as GPs, and a Non-Executive Director who is also the Chair of RHA. The Directors, supported by an experienced team provide guidance and insight into the challenges and opportunities in General Practice and help us to shape the services to ensure that they meet the needs of patients. RHA is excited to have you as part of our healthcare family and look forward to providing you with exceptional care and service. Our team is dedicated to ensuring a smooth transition and maintaining the high standards you have come to expect. What Can You Expect: You will continue to receive care from the same dedicated healthcare professionals you trust and there will not be any immediate changes that will affect your care or treatment. You do not need to take any action, and you will still be registered at the practice. Appointments and prescriptions will continue as normal. If you have upcoming appointments or repeat prescriptions, these will not be affected. From 1st April 2025, the Practice name will change to 'The Bolton Family Practice'. As part of the national programme to upgrade and improve GP Practice telephony, April also coincides with the introduction of a new telephone system at the Practice. We are still awaiting a date for the change, but please be assured we will keep you all informed. The new system has lots of benefits to how you can reach us, including a call-back service. Starting 1st April, we will also launch a new website and Facebook page to keep you informed of any updates. We will send you a text when these are live. As your new Practice Manager, I am excited to work with the wonderful team of receptionists, nurses, and GPs here in Bolton. I am available to answer any questions or concerns you may have during this transition. Please feel free to contact me at juliedowling@nhs.net If you would like to join our NEW Patient Participation Group (PPG), please let the reception team know. I appreciate your understanding and cooperation during this period of change. Please be assured that our commitment to your health and well-being remains our top priority, and we look forward to serving you with the same dedication and care. Thank you for your continued trust in the Practice. Warm regards, Julie Dowling-Doyle Practice Manager

Rochdale Health Alliance strives to ensure that its services are accessible to people with disabilities. Rochdale Health Alliance has invested a significant amount of resources to help ensure that its website is made easier to use and more accessible for people with disabilities, with the strong belief that every person has the right to live with dignity, equality, comfort and independence. Updated: August 2023. General Rochdale Health Alliance strives to ensure that its services are accessible to people with disabilities. Rochdale Health Alliance has invested a significant amount of resources to help ensure that its website is made easier to use and more accessible for people with disabilities, with the strong belief that every person has the right to live with dignity, equality, comfort and independence. Accessibility on Rochdalehealthalliance.co.uk Rochdalehealthalliance.co.uk makes available the UserWay Website Accessibility Widget that is powered by a dedicated accessibility server. The software allows Rochdalehealthalliance.co.uk to improve its compliance with the Web Content Accessibility Guidelines (WCAG 2.1). Enabling the Accessibility Menu The Rochdalehealthalliance.co.uk accessibility menu can be enabled either by hitting the tab key when the page first loads or by clicking the accessibility menu icon that appears on the corner of the page. After triggering the accessibility menu, please wait a moment for the accessibility menu to load in its entirety. Disclaimer Rochdale Health Alliance continues its efforts to constantly improve the accessibility of its site and services in the belief that it is our collective moral obligation to allow seamless, accessible and unhindered use also for those of us with disabilities. In an ongoing effort to continually improve and remediate accessibility issues, we also regularly scan Rochdalehealthalliance.co.uk with UserWay's Accessibility Scanner to identify and fix every possible accessibility barrier on our site. Despite our efforts to make all pages and content on Rochdalehealthalliance.co.uk fully accessible, some content may not have yet been fully adapted to the strictest accessibility standards. This may be a result of not having found or identified the most appropriate technological solution. Here For You If you are experiencing difficulty with any content on Rochdalehealthalliance.co.uk or require assistance with any part of our site, please contact us during normal business hours as detailed below and we will be happy to assist. Contact Us If you wish to report an accessibility issue, have any questions or need assistance, please contact Rochdale Health Alliance Customer Support as follows: Email: nwch.communications.rha@nhs.net Phone: +44 1706 587777