AWARDS NIGHT 2024

Excellent at helping people with their everyday life and guidance

Just seen this category - please can you move them from my nominated category of New Addition and add them to this category!
Aggy

Dedication and commitment to the care homes

Excellent teamwork from both of them .Always keen to help people with their problems

This PCN is simply the best everyone works so hard. This is not only the board members but each Practice in the PCN.
No matter what is thrown at us we always achieve and work towards the same goal.
special mention goes to our Business Support Officer Alex who keeps us all on track

The small team work across the Networks in the Nursing/Care Homes within HMR
They deliver compassionate, professional and safe care/interventions with the residents at the center of all they do.
Working closely with the wider staff in the homes they have built excellent relationships and are able to offer advice and support around care and concerns
They are flexible in how they deliver the service and embed continuous improvement

Every single member of the team is willing to go above and beyond for anyone, nothing is too much trouble for the clinicians or the admin team. Having worked at a different practice I have noticed a massive difference in the attitudes and approachability of the team here. I feel proud to be a part of the team. Superheroes for sure

This team has gone from strength to strength, from the beginning with our Covid clinics held at the Littleborough Sports Centre to the teams current performance with working together to achieve the IIF targets. To have 6 practice managers working closely together is not easy. With weekly lunch time meetings supporting each other with day to day stuff and the targets we have to meet and also helping each other's wellbeing and mental health. The excellent admin support we get from Alex is amazing as she makes difficult tasks seem manageable by the processes she puts in place and helps lead the PCN through all the targets we have to work towards. Alex put together a cancer awareness day which was well attended with excellent feedback from patients and staff who attended. Working together across 6 practices each with their own identities and differing skill sets makes this tricky at times but the team always pulls together and even organized Reiki sessions for all the surgery staff to attend which had excellent feed back including improved sleep and lower blood pressures. This team has gone from strength to strength. Kelly Vines is the driving force behind this highly functioning team with her amazing organisation and motivational skills she brings out the best from all the practices knowing the strengths and weaknesses of her team and putting everyone to best use.

I would like to nominate Sue and her team who support delivery of the Access Service. No matter what trials and tribulations the team face (and there have been many) they step up to deliver enhanced access across 5 PCNs in the borough - 6 days a week / In Hours service 5 days a week and also the winter pressure hubs that ran November to March 2024. All this requires staffing / stock management / appointment book management / IT / communications / dealing with issues and much much more. On many occasions if admin staff have cancelled at such short notice and they are unable to find a replacement for the shift then they cancel their own plans (evenings and weekends) to ensure the service can still be delivered for the booked patients which means that staff members can be working a 12 hour day or 6 days a week. The team are diligent in dealing with referrals and manage significant numbers of referrals on behalf of the service, that would otherwise go back to the patients registered practice and they don't complain when having deal with more when the winter hubs are stood up to support winter pressures,. Over the past 12 months the team have dealt with circa 3949 referrals. The team has coped well when they have been down on staffing and they amazingly maintain a really positive 'can do' attitude in difficult times. Take a bow and well done.